IOExam2Chapter5Questions andAnswers2024 ObjectivePerformanceMeasure-ANS-usuallyaquantitativecountoftheresultsofworksuchassalesvolume,complainletters,andoutput.JudgementalPerformanceMeasure-ANS-Evaluationmadeoftheeffectivnessofan indivudial'sworkbehavior,mostoftenbysupervisorsinthecontextofayearly performanceevaluation.Hands-onPerformanceMeasurement-ANS-Typeofmesaurementthatrequiresan employeetoengageinwork-relatedtasks;usuallyincludescarefullyconstructed simulationsofcentralorcriticalpiecesofworkthatinvolvesingleworkers.Thistypeof performancemeasurealsopermitstheassessmentofinfrequentbutimportantwork activities Walk-throughtesting-ANS-typeofmeasurementthatrequiresanemployeetodescribe
toaninterviewerindetailhowtocompleteataskorjob-relatedbehavior:anemployee
mayliterallywalkthroughthefacilityansweringquestions ElectronicPerformanceMonitoring-ANS-Monitoringworkprocesseswithelectronic devices;canbeverycosteffectiveandhasthepotentialforprovidingdetailedand accurateworklogs.PerformanceManagement-ANS-Itsasystemthatempahsizesthelinkbetween individualbehaviorandorganizationalstrategiesandgoalsbydefiningperformancein
thecontextofthosegoals:jointlydevelopedbymanagersandthepeoplewhoreportto
them.Thesupervisorandtheemployeeareattemptingtocometoasharedmeaning aboutexpectationsandthestrategicvalueofthoseexpectations TaskPerformance-ANS-proficiencywithwhichjobincumbentsperformactivitiesthat areformallyrecognizedaspartoftheirjob.OrganizationalCitizienshipBehavior(OCB)-ANS-behaviorthatgoesbeyondwhatis expected Counterproductiveworkbehavior-ANS-voluntarybehaviorthatviolatessignificant 1 / 2
organizationalnormsandthreatensthewell-beingoftheorganization,itsmembers,or both.
Duties-ANS-groupsofsimilartasks:eachdutyinvolvesasegmentofworkdirectedat
oneofthegeneralgoalsofthejob.CriticalIncidents-ANS-Examplesofbehaviorthatappearcriticalindetermining whetherperformancewouldbegood,average,orpoorinspecificperformanceareas.
RatingFormats:
GraphicRatingsScales-ANS-Graphicdisplayofperformancescoresthatrunsfrom highononeendtolowontheotherend.
RatingFormats:
Checklist-ANS-listofbehaviorspresentedtoaraterwhoplacesachecknexttoeach oftheitemsthatbest(orleast)describetheratee.
RatingFormats:
WeightedChecklist-ANS-achecklistthatincludesitemsthathavevaluesorweights assignedtothemthatarederivedfromtheexpertjudgementsofincumbentsand supervisorsofthepositioninquestion.
RatingFormats:
Force-ChoiceFormat-ANS-formatthatrequirestheratertochoosetwostatementsout offourthatcoulddescribetheratee.
RatingFormats:
Behaviorallyanchoredratingscale(BARS)-ANS-ratingformatthatincludesbehavioral anchorsdescribingwhataworkerhasdone,ormightbeexpectedtodo,inaparticular dutyarea.
RatingFormats:
BehavioralObservationScale(BOS)-ANS-formatthataskstheratertoconsiderhow frequentlyanemployeehasbeenseentoactinaparticularway.EmployeeComparisonMethods-ANS-formofevaluationthatinvolvesthedirect comparisonofonepersonwithanother.SimpleRanking-ANS-rankingofemployeesfromtoptobottomaccordingtotheir assessedproficiencyonsomedimension,dutyarea,orstandard.
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