Laboratory Management Exam 1 – Q’s & A’s What is Quality Correct Ans - The degree to which a product or service meets requirements.Quality cannot be tested or inspected into a product, rather, quality must be built into a product.What is Accreditation Correct Ans - The process whereby a professional association or nongovernmental agency grants recognition to a school or health care institution for demonstrated ability to meet predetermined criteria for established standards.List common accreditation agencies for the laboratory. Correct Ans - The Joint Commission and CLIA (Clinical Laboratory Improvement Admendments) What is laboratory workflow? Correct Ans - The path of the sample from test requisition through result interpretation and reporting.What factors are included in the preanalytic stage? Correct Ans - Test ordering.Sample Collection.Sample Transport.Sample Receipt and Processing.What factors are included in the analytic stage? Correct Ans - Testing.Results Review and Follow up.Interpretation.What factors are included in the Postanalytic stage? Correct Ans - Result reporting and archiving Sample management.What is Quality Control? Correct Ans - 1 / 2
What is Quality Assurance? Correct Ans - It ensures that the entire testing process from pre-analytical through the post-analytical processes are reliable.What is the Quality Management System? Correct Ans - Overall plan to ensure the quality of the organization's product.What does the Quality Management System include? Correct Ans - Personnel.Education.Training.Certification and Accreditation.Marketing.Budgeting.Ethics.Management Strategies.
Name 7 of the Laboratory Regulatory Agencies: Correct Ans -
Centers for Medicare and Medicaid Services (CMS).Occupational Safety and Health Administration (OSHA).Food and Drug Administration (FDA).The Joint Commission (TJC).College of American Pathologist (CAP).Commission on Laboratory Assessment (COLA) -for physician labs.American Association of Blood Banks (AABB).What verifies that an organization is performing well and productions a quality product? Correct Ans - Inspections and accreditation.What is the goal of Quality Assurance (QA)? Correct Ans - To have a workflow that prevents mistakes.What are the 12 components of a Quality Management System (QMS)?Correct Ans - Organization.Customer Focus.Facilities and Safety.Personnel.Purchasing/Inventory.Equipment.
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