LEADERSHIP AND MANAG EMENT EXAM

LEADERSHIP AND MANAG EMENT EXAM

1 WITH 100% CORRECT ANSWERS

Question : What statement is true regarding leadership?

a)It is an analysis of the situation

b) It is closely related to evaluation

• it involves choosing between courses of action
• it is dependent upon finding the cause of the problem

CORRECT ANSWER: C

Question : What is the best definition of decision making?

• the planning process of management
• the evaluation phase of the executive role
• one step in problem solving process
• required to justify the need for scarce items

CORRECT ANSWER: C

Question : Which statement is true regarding critical

thinking?

• it is a simple approach to decision making
• it is narrower in scope than decision making
• it requires reasoning and creative analysis
• it is a synonym for the problem- solving process

CORRECT ANSWER: C

Question : What is heuristics?

• discrete, unconscious process to allow individuals to solve

problems quickly

• Set of rules to encourage learner to discover solutions for

themselves

• Formal process and structure in the decision making

process

• Trial and error method

CORRECT ANSWER: A

Question : Which statement demonstrates a characteristic of

critical thinker? Select all that apply

• "Since that didn't work effectively, let's try something

else?

• "The solution has to be something that the patient is

willing to do?c) "I'll talk to the patient's PCP about the problem"

• "Maybe there is no solution."

CORRECT ANSWER: A, B, C

Question : 1. Which represents the management functions

that are incorporated into the management process?

• Planning, directing, organizing, staffing, and evaluating
• Planning, organizing, staffing, directing, and controlling
• Organizing, planning, staffing, directing, and evaluating
• Organizing, staffing, planning, implementing, and

controlling

CORRECT ANSWER: B

Question : 4.) What does the Hawthorne effect implied about

people?

• Human beings under investigation will respond to the fact

that they are being studied

• Production will increase or decrease as light in a factory is

increased or decreased

• Membership in small groups forms social control
• People are inherently good and will seek out work

CORRECT ANSWER: A

Question : 5.) Managing conflict among staff members would

occur in which part of the management process?

• Planning
• Organizing
• Directing
• Evaluating

CORRECT ANSWER: C

Question : 6. What is the idea that workers should be hired,

trained, and promoted based on their competence and abilities related to?

• Part of the management functions identified by Fayol
• The result of the human relations studies

• The outcome of studies done by Mayo at the Hawthorne

Works

• One of the four overriding principles of scientific

management

CORRECT ANSWER: D

Question : 8. Which leadership style maintains strong control

over the work group and uses coercion to motivate others?

• Authoritarian
• Democratic
• Laissez-faire
• A contingency approach

CORRECT ANSWER: A

Question : 9. Which statement about situational or

contingency leadership theory is correct?

• High relationship behavior is much more essential to a

good manager than high task behavior

• This leadership model is effective in bureaucratic

organizations because it is task focused

• Management should be consistent in different situations

so workers understand what is expected of them

• The leadership style chosen by a manager should reflect

the task/relationship behavior of those being managed

CORRECT ANSWER: D