MAIL CARRIER USPS PART 1 QUESTIONS WITH
VALIDATED ANSWERS.
A,customer,recently,switched,apartment,units,and,is,upset,he,hasn't,been,receiving,his,mail.,he,asks,if, you,can,give,it,to,him,,but,you're,not,supposed,to,until,he,files,a,change,of,address,form.,What,would,y ou,most,and,least,likely,do?,,ANS,- ,most,likely:,Tell,him,you,understand,it's,frustrating,,but,you're,required,to,deliver,to,the,address,mark ed,on,the,mail.,Offer,to,walk,through,how,to,set,up,mail,forwarding.
Least,likely:,Explain,that,you,can't,forward,mail,without,a,form,because,there's,no,way,for,you,to,confir m,he's,being,honest,about,his,address,change.
a,customer,on,your,route,is,upset,because,his,local,post,office,doesn't,carry,an,item,he,wants.,he,need s,it,today,and,says,he,doesn't,have,time,to,drive,around,looking,for,it.,would,you,most,and,least,likely, do?,,ANS,-,Most,Likely,-,Work,to,figure,out,what,the,customer,needs,the,item,for,and,suggest,an,in- stock,alternative.
Least,Likely,-,Ask,your,manager's,permission,to,personally,pick,up,the,product,from,another,post,office.
You,are,out,on,your,delivery,route,when,a,customer,comes,up,and,asks,you,about,a,missing,package,th at,you,know,you,delivered,yesterday.,,ANS,-,ML- ,Let,the,customer,know,you,delivered,it,already,and,ask,if,someone,else,may,have,brought,it,inside
LL- ,Inform,them,you,delivered,the,package,and,tell,them,the,policy,states,they,are,responsible,for,it,after, it,has,been,delivered
A,customer,asks,you,how,to,locate,an,item,that,she,can't,find,on,the,website,during,your,delivery,rout e,,ANS,-,ML- ,Kindly,explain,where,the,product,is,,and,ask,if,she,would,like,assistance,locating,anything,else
LL-,Offer,to,help,her,find,it,and,explain,where,she,can,locate,it,on,the,website
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