MAN 3025- Final Exam: Chapters 10-13
Questions with Complete Solutions 100% Verified Correct Answers People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together. What is this an example of? - Correct Answer Synergy Dajhia heard rumors about an upcoming merger that she knew, as a person on the team looking into the potential merger, were incorrect. She decided to write a memo to her employees dispelling the rumors.Which of the following types of communication was Dajhia responding to? - Correct Answer Grapevine Which of the following is a disadvantage of oral communication? - Correct Answer It is prone to being inaccurate.What is the first step in the communication process? - Correct Answer Having a fact, idea, or opinion to share Which of the following is an example of upward communication in organizations? - Correct Answer A leave request sent by a team member to the team manager The EPA is considering two different sticker designs for auto fuel economy. One design included a letter grade A+ to D, but a few members argued that the letter grade fell short because it is imbued with memories people have of school. Some others argued that it was simple and easy to understand. The result was that neither of the parties tried to understand what the other was saying. This scenario best exemplifies the organizational barrier of _____. - Correct Answer different perceptions Jinhoon and Aviva have worked together on several projects, and they have enjoyed working together.On occasion, they get together with their spouses and spend time socializing on weekends. Which of the following does this relationship describe? - Correct Answer Positive interpersonal dynamics Juan sent a memo to his staff regarding the new procedures for ordering new equipment. Later in the week, he checked in with individual staff members to ensure that they received the memo and to find out if they had any questions or concerns. Which organizational skill is Juan demonstrating? - Correct Answer Following-up 1 / 3
Nour learned that the upcoming company reorganization is likely to impact her department, meaning changes of duties for some of them. Nour quickly shared this information with the members of her team, and by the end of the day, word was spreading that many of them were going to be let go. Word got back to Rene, the department manager. While it is true that a reorganization is in the works, there are no plans to eliminate any positions. How can Rene minimize the damage that the grapevine does? - Correct Answer By clearly and openly explaining that no one will lose their jobs Vikranta is reading a policy letter about absences. In terms of the communication process, this is an example of _____. - Correct Answer decoding content theory of motivation - Correct Answer Identifies physical or psychological conditions that act as stimuli for human behaviors. Also referred to as the basic needs model.process theory of motivation - Correct Answer Focus on explaining the process by which internal factors and environmental characteristics influence employee motivation Maslow's Hierarchy of Needs - Correct Answer physiological, safety, love/belonging, esteem, self- actualization Hygiene Factors (Herzberg) - Correct Answer - hygiene: factors that by their absence, inhibit performance but any addition in them does not increase efficiency or productivity. Thus they are extrinsic to the job
- basic needs for a job
Motivators (Herzberg) - Correct Answer Achievement, recognition, stimulating work, growth, advancement, positive culture achievement theory of motivation - Correct Answer the desire to direct your behavior toward excelling, succeeding, or outperforming others at some task Expectancy Theory - Correct Answer the theory that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they will be offered attractive rewards 2 / 3
Equity Theory of Motivation - Correct Answer Focuses on the desire to be treated with equity and to avoid perceived inequity Goal Setting Theory - Correct Answer a theory that says that specific and difficult goals, with feedback, lead to higher performance The Nature of Leadership - Correct Answer the process of providing general direction and influencing individuals or groups to achieve goals Types of Power - Correct Answer legitimate, reward, coercive, referent, expert expert power - Correct Answer power that is based on the special knowledge, skills, and expertise that a leader possesses coersive power - Correct Answer power that comes from the ability to punish legitimate power - Correct Answer the power a person receives as a result of his or her position in the formal hierarchy of an organization referent power - Correct Answer power that comes from subordinates' and coworkers' respect, admiration, and loyalty reward power - Correct Answer power that comes from the ability to provide rewards or favors Qualities of a leader - Correct Answer Integrity, Courage, Initiative, Energy, Optimism, Perseverance, Balance, Ability to handle stress, Self-awareness Path-Goal Theory of Leadership - Correct Answer A theory that states that the most important aspect in leadership is the follower's expectation that a task can be accomplished and that it will lead to rewards.
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