2024 DUTCH BROS
MANIFESTO EXAM ACTUAL
QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTION
Which of the below are Dutch Bros' core values: Ans✔✔- Service, Quality, Speed Which of the following milks do we offer: Ans✔✔- Almond, Kick Me Mix, 2%, Nonfat, Coconut, Oat, Chocolate Which of the following best describes our Secret Menu? Ans✔✔- It's a list of flavor combinations and drinks our custies order from All size Freezes get ______ scoop(s) of flavor, no matter the size. Yes, even 911 Freezes! Ans✔✔- 1 Mocha Freezes always get Ans✔✔- 2 scoops of chocolate milk We always add _____ shots of espresso to every size 911 and Double Torture Freezes. Ans✔✔- 2 extra A Freeze is Ans✔✔- a frozen, creamy blend of espresso, milk, and sugar.Which of the following drink types do we offer: Ans✔✔- latte, breve, smoothies, hot chocolate, kids drinks, lemonade, dutch soda, tea, cold brew, frosts, espresso Excellent customer service includes: Ans✔✔- Repeating orders back to customers and crew, serving with a smile, and saying "thank you!" 1 / 2
How do we build a flavor combo for a single drink? Ans✔✔- Equal parts of flavor combined into a clean, flat scoop How much syrup or sauce is added to any size standard coffee-based drink?Ans✔✔- 1 flat scoop What is the #1 recipe rule at Dutch? Ans✔✔- Flavor + Shots + Milk If your shots are running longer than 26 seconds, you need to adjust the grind to be more... Ans✔✔- Coarse (to the left) How much tight froth should be on top of all Mochas, Lattes, and Breves? Ans✔✔- 1/4 inch What is the safe zone for milk in the refrigerator? Ans✔✔- 32-40 degrees What is the ideal temperature range for steamed milk? Ans✔✔- 150-155 degrees What is the target shot window for White Coffee? Ans✔✔- 7-12 seconds What is the target shot window for Private Reserve and Decaf Coffee? Ans✔✔- 15- 26 seconds Our 3-bean blend is comprised of beans from the following countries: (select all that apply) Ans✔✔- Colombia, El Salvador, Brazil If a customer ordered a Chocolate Frappuccino, what response would you have when asking and educating them on our menu? Ans ✔✔- Yum! Here at DB we actually serve "Freezes" which are very similar to a Frappuccino. Would you like to try a Mocha Freeze? Would you like whipped cream on it as well?What coffee options do we offer at DB? Ans✔✔- Private Reserve, White Coffee, Cold Brew, Nitro Cold Brew, Decaf Coffee
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