NOCTI practice questions packet 1 53 questions with

NOCTI practice questions packet 1| 53 questions| with complete solutions Maintaining good interpersonal relationships depends on

• going along with the crowd
• communicating clearly with others
• following orders without questioning
• all of the above - Correct Answers b. communicating with others clearly

During working hours, the medical assistant should assist with

• door to door salespeople
• unidentified telephone callers
• patients wishing to change appointments
• all of the above - Correct Answers d. all of the above

When a new patient enters your office, which of the following should the medical assistant do first?

• collect urine specimen
• greet the patient and hand them a medical form to complete
• notify the doctor that the patient has arrived
• ignore the patient's arrival until the time of their appointment - Correct Answers b. greet the

patient and hand them a medical form to complete A patient stops in your office and complains about the treatment received. The medical assistant should

• question the doctor's actions
• engage in a verbal duel
• record the information in the patient's file
• allow the supervisor or office manager to handle the situation - Correct Answers d. allow the

supervisor or office manager to handle the situation When calling prescription in to a pharmacy,

• gather all pertinent information and have it available
• indicate the patient's marital status 1 / 2

• ask the pharmacist what pharmacist what prescriptions insurance coverage the patient carries
• call the pharmacy closest to the doctor's office - Correct Answers a. gather all pertinent

information and have it available a patient has called with a complaint about a prescription. The patient feels the doctor prescribed the wrong dosage. Which of the following is the appropriate action to take?

• tell the patient to call the pharmacist
• call the pharmacy immediately and change the patient's prescription
• refer the call to the patient's doctor
• tell the patient to give the medicine time to start working - Correct Answers c. refer the call to the

patient's doctor When leaving a phone message regarding lab results on a patient's answering machine,

• give thorough and complete information about the test results
• leave the doctor's name and home phone number
• instruct the patient to call the lab
• maintain the patient's confidentiality - Correct Answers d. maintain the patient's confidentiality

To show a positive attitude over the telephone,

• smile when speaking
• use the caller's first name
• sit in an ergonomically correct position
• breathe deeply and evenly - Correct Answers a. smile when speaking

The form used to notify a patient of balance due is called a/an

• appointment card
• ledger card
• statement
• log sheet - Correct Answers c. statement

A patient requires a series of appointments at one week intervals; the best scheduling option would be to assign the patient

• / 2