NRF Customer service 3 Questions with Complete Solutions When customers request any of the service "extras" your
store offers:
• Make a note in your client record system so you can provide more personalized service when those customers return in the future • Tell them they'll have to contact Customer Service for further information • Tell them they'll have to wait until you finish with the other customers in your area before you can give them that amount of time - Correct Answers ✅Make a note in your client record system so you can provide more personalized service when those customers return in the future Which of the following are examples of open-ended questions?• Is this all for you today?• Do you like blue or brown?• What features are important to you?Can I help you? - Correct Answers ✅What features are important to you?Personal shopping services may be appropriate for which of the following customers? 1 / 2
NRF Customer service 3 Questions with Complete Solutions • A shopper who says she just wants to browse • A shopper who asks you to help select gift items for the holidays • A customer who is in a hurry and does not have time to look for specific items • B and C - Correct Answers ✅B and C According to market research, what percentage of customers are likely to spend more if the sales associate is helpful?
• 25%
• 32%
• 45% - Correct Answers ✅45% When providing a service to customers with disabilities, you usually should not provide physical assistance unless it has been requested. True or False - Correct Answers ✅True When your customer asks you to make an exception to the
company policy regarding warranties, you should probably:
• Make the exception, but only if the customer promises to make additional purchases • Check with your immediate supervisor or manager
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