NSG 121 - Health Assessment
Exam 1
Question:
What are two things that need to happen to have effective communication?
Answer:
Send a message and receive a message
Question:
When communicating with a patient what is the best indicator to know the communication was effective?
Answer:
Saying it back to the person, body language (nodding)
Question:
What role does perception play with a hospitalized patient?
Answer:
It plays a role in how the patient will heal. If they've had a bad past experience etc. 1 / 3
Sender, receiver, culture and perception are all components of the process that can influence communication, but this client's perception is important.
Question:
What is reflection when used in therapeutic communication?
Answer:
Summarizing in very brief terms what the patient told you
Question:
What is elaboration?
Answer:
demonstrated by the nurse using a response that encourages the client to keep talking
Question:
What is the significance of nonverbal and verbal communication?
Answer:
Nurse / patient relationships develop.
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Question:
What is the first phase of the interview process?
Answer:
Pre-interaction phase. before you start interview, reviewing charts, patient's history, demographic data
Question:
What does the beginning phase of the interview include?
Answer:
Introducing self and explaining the need to ask personal questions
Question:
What is the working phase of the interview process?
Answer:
Asking specific closed or open-ended questions like, do you take medications or what brought you into the hospital, history of present illness
Question:
What happens in the closing phase of the interview process?
Answer:
The last phase is the closing phase where the nurse summarizes the most important issues that the client mentioned and clarifying that the nurse is correct.
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