pg. 1 NUR 170 Exam 2 Latest 2024 Complete 110 Actual Exam Questions with 100% Correct Verified Answers/ Graded A+
What is the 2 things you need to remember about timing of communication? - Correct Answer - 1. Consider the presence of others.
- Interaction must allow ample time for response.
What do you need to remember about relevance? - Correct Answer - Communication is effective when those involved find the discussion to be important.
Credibility - Correct Answer - believability of the messages by the trustworthiness of the sender;.
What are the 4 things you need to remember about credibility? - Correct Answer - 1. Always be open and honest with patients.
- Give information only if you are certain of the facts.
- If a situation makes you uncomfortable, it is better to acknowledge your
- To be credible, your body language must be consistent with your spoken
discomfort than to risk loss of credibility.
words.
Humor - Correct Answer - Laughter can create physiological changes that contribute to well-being and provide an emotional release in a tense situation, thus positively influencing the patient's attitude and healing. 1 / 3
pg. 2 What are some examples of nonverbal communication (5). - Correct Answer - 1. Facial Expressions
- Posture and Gait
- Personal Appearance
- Gestures
- Touch
What is the collaborative professional communication? - Correct Answer -
- Uses an assertive style
- Ideally, makes use of standard communication tools
- The patient rounds approach is one example
Assertive Communication - Correct Answer - is the expression of a wide range of positive and negative thoughts and feelings in a style that is direct, open, honest, spontaneous, responsible and nonjudgmental.
What are the 4 phases of therapeutic communication? - Correct Answer - Pre-interaction Phase Orientation Phase Working Phase Termination Phase
What are the five key characteristics of therapeutic communication? - Correct Answer - 1. Empathy
- Respect
- Genuineness
- Concreteness 2 / 3
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- Confrontation
Empathy - Correct Answer - The desire to understand and be sensitive to the feelings, beliefs, and situation of another person
Respect - Correct Answer - valuing the client and being flexible to meet the client's needs in the way you address him and the words and intonation you choose.
Genuineness - Correct Answer - Genuineness also requires honesty, and involves willingness to self-evaluate.
Concreteness - Correct Answer - Expressing concrete, specific terms. The message must be be constructed and delivered in a manner that is suitable to the client.
Confrontation - Correct Answer - If your client is unable to expreess his thoughts clearly, you must be willing to ask him directly to say it another way or clarify his point further. Similarly, you must be willing to be challenged if you are unclear.
Therapeutic communication - Correct Answer - is client centered communication directed at achieving client goals. It is used to establish the therapeutic relationship, provide and obtain healthcare information, and express interest in and concern for the client and family.
What are the ways that you can enhance therapeutic communication? - Correct Answer - -Addressing the Patient -Active Listening -Establishing Trust
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