NUR 2356 Exam 1 Module 2
- What is communication
Answer
Two way process of sending and receiving messages
- Communication consists of
Answer
Verbal and nonverbal
- Communication Process consists of
Answer
Sender, Enconding, receiver, Decoding and Feedback
- What does Verbal Communication
Answer
Written or spoken word
Vocabulary, Pacing, Intonation, Clarity and Brevity, Timing and Relevance, Credibil- ity, Humor
- Non-Verbal Message cues
Answer
The body language that accompanies the spoken word 1 / 2
Facial expression, Posture or Gait, Personal Appearance, Gestures, Touch
- What is Therapeutic Relationship
Answer
Helps achieve an improvement in the pa- tient's health.
Helps gain knowledge & information; ability to work through issues, concerns, treatment and care plan.
focuses on improving the health of the client whether an individual or community
- What is Therapeutic communication
Answer
client-centered communication directed at achieving client goals à establishes the therapeutic relationship. It is the heart of caring
- What is the 1st communication phases for therapeutic relationship
Answer
Pre-in- teraction
This begins with the collection of data (ex. Health Record Demographic Data, Chief Complaint or Diagnosis, Lab results, etc.).As a patient, this phase starts when the need for healthcare is identified.As a student, this phase is started as you prepare for the clinical experience
- What is the 2nd communication phases for therapeutic relationship
Answer
Orien- tation
- / 2