- | P a g e
ONTARIO SMART SERVE ACTUAL EXAM NEWEST
2025 ACTUAL EXAM COMPLETE 200 QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+ ||BRAND NEW!!
Which of the following are not acceptable forms of identification? - ANSWER-Credit cards and security cards issued by a place of employment are not acceptable forms of identification.
You have rated your customer YELLOW using the Traffic Light System. How would you slow down service? - ANSWER-Offer food Bring the customer a glass of water Pass the table less frequently Communicate your decision with your co-workers
You have assessed your customer as approaching RED using the Traffic Light System. How would you stop service? - ANSWER-Avoid being judgemental 1 / 4
- | P a g e
Be calm, but firm Communicate your decision to your co-workers
You return from a quick break and notice that a table of customers, to which you slowed service, has been given a fresh round of drinks. What should you have done before going on break? - ANSWER-Let your manager and co-workers know you were slowing down service
You have been serving a table of customers for 2 hours and some of them are beginning to show signs of intoxication. You decide to slow down service. What can you do? - ANSWER- Don't rush to serve them Offer food, water, and/or non-alcoholic beverages
NOT: Check their tab to see how much more you can serve
them- i got this one wrong. Since signs of intoxication are exhibited, this is wrong. Don't rush to serve them, and offer food, water, and/or non-alcoholic beverages.
You are about to stop service to a customer. The customer has already been verbally abusive. What should you do? - ANSWER-Alert your manager and co-workers
- / 4
- | P a g e
After you stop service to a customer, you are surprised when she
becomes confrontational. In front of other customers, you said:
"You're starting to look drunk; I'm cutting you off!" What could you have done differently? - ANSWER-Talked to the customer privately & Used a less confrontational statement
A female customer is sitting at the bar having a drink. A male customer sits down and starts talking to her. He gets closer to her and waves you over asking for two drinks, but you notice that the woman looks uncomfortable. What should you do? - ANSWER-Make eye contact with her and ask if she is okay* (this is the one I didn't select because I thought it might make the male uncomfortable), check to see if she wants the drink, and continue to monitor the situation to ensure her safety.
Two customers have been arguing which escalates to a physical fight. You are concerned for everyone's safety. What should you do? - ANSWER-Involve your backup/manager immediately and call the police. - do NOT ask other customers for help & do not try to get in the middle of the fight
SIMPLE approach stands for - ANSWER-S- signs of intoxication 3 / 4
- | P a g e
I - I.D. - check if valid (govt issued, photo, d.o.b) & not been tampered with, guest of age M - Monitor whats going on around you - look for signs that a guest should not be sold alcohol or given samples P - Prevent intoxicated or underage customers from buying alcohol. Look for customers that may purchase for a minor or a customer whose sale was already refused L - LET your manager and co-workers know if you have refused a sale to a customer. This helps them be on the lookout in case that customer attempts to purchase alcohol from another cashier after being refused the sale.E - evaluatethe best way to respond to a situation. Inform your manager, co-workers, and the police as required.
Joe and Mitch are trying to get the attention of a group of female guests by ordering them drinks. The female guests are visibly upset by the unwanted attention and decide to leave.Mitch grabs the arm of one of the women as she passes by. She quickly pulls away and continues to walk towards the exit with her friends.
Should you view Joe and Mitch's actions as sexual harassment?
- ANSWER-Yes Any unwanted attention and unwanted touching
- / 4
are acts of sexual harassment.