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ORGB 364 EXAM QUESTI ONS
WITH 100% CORRECT ANSWER S
Question : Define organizational behaviour
CORRECT ANSWER : OB is the study of what people
think, feel and do in and around organizations.
Question : Define organizations
CORRECT ANSWER : Organizations are groups of
people who work interdependently toward some purposed
Question : Why is OB important? (3)
CORRECT ANSWER : o Comprehend and predict work
events o Adopt more accurate personal theories o Influence organizational events
Question : List opportunities and challenges of
technological change
CORRECT ANSWER : - improved efficiency,
interactivity and well-being -altered the communication
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patterns and power dynamics at work, and has affected our non-work time, attention span, and techno-stress.
Question : what has caused globalization to become more
intense over time?
CORRECT ANSWER : Information technology and
transportation systems
Question : what is the emerging employment relationship
trend?
CORRECT ANSWER : The blurring of work and non-
work time and the associated call for more work-life balance
Question : what are some advantages and disadvantages
of telework?CORRECT ANSWER : advantages: employees experience better work-life balance, higher productivity due to reduced stress, reduced greenhouse gas emissions
and office expenses disadvantages: more social isolation,
weaker relationships with co-workers, less word-of-
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mouth info which impacts relationships and promotional opportunities
Question : Diversity advantages and challenges
CORRECT ANSWER : improve creativity and decision
making, and provide better awareness and response to diverse communities. Challenges include dysfunctional conflict and slower team development.
Question : what are the 4 anchors which OB knowledge is
based? Briefly describe each CORRECT ANSWER : - Multidisciplinary anchor: knowledge should come from other disciplines and not just from its own isolated research base - Systematic
research anchor: OB knowledge should be developed
using sound research methods consistent with evidence-
based management - Contingency anchor: states that OB
theories need to consider that there will be different consequences in different situations - Multiple levels of
analysis anchor: states that OB topics may be viewed
from the individual, team and organization levels of analysis
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Question : list the 3 ways organizations maintain a good
"fit" within an environment
CORRECT ANSWER : -adapting to the environment -
influencing the environment -moving to a more favourable environment
Question : what does intellectual capital consist of? (3)
Briefly describe each
CORRECT ANSWER : -human capital (knowledge,
skills and abilities that employees carry around in their heads= competitive advantage) -structural capital (knowledge captured and retained in an organizations systems and structures) -relationship capital (value derived from an organizations relationship with customers, suppliers and others who add mutual value)
Question : what are the 4 Most widely identified
HPWP's?