OrgB final Exam Questions with Correct Answers 100% Verified Rated A+ Communication - Correct Answer is the process by which information and meaning gets transferred from a sender to a receiver What are the four cultural divisions? - Correct Answer 1.Individualism v collectivism 2.low vs high power distance 3.Low vs High uncertainty avoidance 4.Masculine vs Feminine What is different between men and women's communication style? - Correct Answer Report Dynamic (w) vs Power Dynamic (m) Faultline Theory - Correct Answer Dividing-lines that split a group into opposing sub-groups (characteristics that align, the stronger) 1st Based on surface-level characteristics (e.g. age, race, gender, work division) 2nd Based on deep-level characteristics (e.g. personalities, attitudes, skills, "workways") How can Diversity be a source of Innovation? - Correct Answer -Understand yourself -Forget the Golden Rule -Depersonalize conflict -Keep the goal at the forefront at all time -Make explicit operating guidelines Four types of conflict - Correct Answer -Intrapersonal Conflict -Task Conflict -Interpersonal Conflict -Intergroup Conflict Causes of conflict (6) - Correct Answer Communication problems 1 / 2
Personality differences Incompatible goals Task Interdependence Limited resources Organizational Structure What are the three conversations - Correct Answer 1.What happened
- Feelings
- Identity
- Motive
- Who's fault it is
- propose problem solving as both of your goal
- Share your story with clarity
- / 2
What assumptions can be mitigated by the "what happened" conversation? - Correct Answer 1. Already know everything
What assumption(s) can be mitigated by the "feelings" conversation? - Correct Answer 1.That feelings are unimportant and should be left out of the conversation What assumption(s) can be mitigated by the "identity" conversation? - Correct Answer 1.I am right or wrong, lovable or unloveable, good or bad What way should a difficult conversation be structured? - Correct Answer 1.Start with third story
3.Listen from inside their story
5.Problem solve (map the contribution system) What was the Asch line experiment - Correct Answer Demonstrated conformity What are the main types of social conformity - Correct Answer Normative- to be liked and fit in