Own The Moment Refresher Exam Questions And Already Passed Answers.You're an orthotist in the Orthotic-Prosthetic Clinic, and it's almost time for lunch. A Veteran comes to clinic from the Emergency Department to be fit with an orthosis to support her sprained knee. You review the Veteran's file and notice a new consult has not been entered yet. What would you do to 'own the moment' in this situation?Give the Veteran whatever knee orthosis she wants.Send the Veteran back to her primary care provider to get another order Tell the Veteran you are having trouble determining which knee braces she's supposed to receive, but you are working on it. Offer the Veteran a chair and call primary care yourself to get clarification Tell the Veteran that you can't help her, because the order in the system isn't specific enough, and it's time for you to go to lunch - Answer Tell the Veteran you are having trouble determining which knee braces she's supposed to receive, but you are working on it. Offer the Veteran a chair and call primary care yourself to get clarification You are a triage nurse in the VAMC Emergency Room. A middle-aged female Veteran is escorted in by her husband. She is visibly shaken, and unable to speak. Her husband looks extremely worried and unsure what to do. He hands you her proof of service documentation, explains that she is having a serious extended panic attack, and asks for help. You ask the clerk to check her record, and it shows that the Veteran hasn't enrolled in VA healthcare. What would you to do own the moment in this situation?Offer the Veteran a wheelchair and reassure her husband that she will be taken care of. Ask the clerk to call eligibility to send someone down to the ER. Find a quiet, calm spot for the Veteran and her husband to sit until they can get medical treatment Tell them you can't help because she hasn't enrolled in VA healthcare. Explain that they can go down the hallway to take a number at the eligibility office Send them away. VA - Answer Offer the Veteran a wheelchair and reassure her husband that she will be taken care of. Ask the clerk to call eligibility to send someone down to the ER. Find a quiet, calm spot for the Veteran and her husband to sit until they can get medical treatment 1 / 2
You are a supervisory supply specialist at the VAMC. One of your employees approaches you, visibly upset, and reports that another staff member has been sexually harassing her. She asks to speak with you privately. What would you to do own the moment in this situation?Try to show empathy by telling her you are sorry that it happened. Let her know that you will reach out to her with a time to talk next week Tell her you don't have time to talk right now, but she can make an appointment for later in the week when you aren't so busy. These accusations come up frequently and often aren't warranted - maybe she's just angry about something else and it will pass Immediately address the situation. Respond with empathy. Listen intently to her concerns and help her feel heard. Thank her for telling you about it, and make sure you understand her needs. Connect her with resources for formal reporting and counseling options. Le - Answer Immediately address the situation. Respond with empathy. Listen intently to her concerns and help her feel heard. Thank her for telling you about it, and make sure you understand her needs. Connect her with resources for formal reporting and counseling options. Let her know that you will ensure that the proper investigative and disciplinary measures are taken You are a clerk in the orthopedic clinic. You overhear a Veteran's conversation in the waiting room. He is frustrated and anxious about his upcoming operation. He says, "Well I know they're going to work on my shoulder at the main VA hospital. But I don't know anything else, really. VA never tells me anything. It's always, 'hurry up and wait.'" What would you do to own the moment in this situation?Engage in the conversation from your workstation. Tell him that VA providers are very busy and that's why he hasn't heard anything yet. You can't help him because that's outside your scope of duties Sit down next to the Veteran. Agree that is how VA operates, and that you've seen a lot of other Veterans complaining about this same thing. Tell him that the providers are overworked, and you can't help him because you don't know anything about pre-op Do nothing because you are already very busy with your own work. It's the p - Answer Sit down next to the Veteran. Say hello, make eye contact, introduce yourself and explain what you do in the clinic.Apologize for his experience and show empathy. Listen to his concerns, try to understand his needs, and let him know you will send a message to his provider about his concerns and ask the provider to walk him through the pre-operative process. Thank him for his service and for telling you about his concerns.Let the Veteran know after the message has been sent You are on your way to a meeting, when you notice a Veteran wandering aimlessly in the hallway. You see several VA employees walk by her without acknowledging her. She makes no eye contact, but has a worried look on her face, and appears very frustrated. What would you do to own the moment in this situation?
- / 2