PGA 3.0 LEVEL 2 EXAM STUDY QUESTIONS
AND DETAILED CORRECT ANSWERS
AGRADE 2024
RATED
As yield management programs evolve with internet tee time systems and point of sale systems, traditional phone based systems will become obsolete - ANSWER✔✔False Ancillary service accommodations should be addressed in a facility's reservation policies - ANSWER✔✔True As a general rule, course assistants should encourage players to pay more attention to keeping ahead of the group behind them than keeping up with the group in front of them
- ANSWER✔✔False - focus on group ahead
Moments of truth begin from the first contact with the facility and finish when the final hole of their round is complete - ANSWER✔✔False - as soon as they leave?To be fully effective, teams must have the time-limited authority to place team goals ahead of facility goals when dealing with the assigned task before it. - ANSWER✔✔ False An effective team decision-making process requires an authoritative team leader - ANSWER✔✔True 1 / 2
Effective team managers will allow their most creative people to work independently - ANSWER✔✔False Mobilizing the creativity and innovation to solve problems is one benefit of the team approach - ANSWER✔✔True An effective manager could use the "one-minute manager" routine to assess performance, provide feedback, inform a staff person of new responsibilities, and keep staff on track in a very short visit - many times less than a minute - ANSWER✔✔True The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that includes concrete goals with strategies for meeting them. - ANSWER✔✔True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed - ANSWER ✔✔False (Figure 4 p. 7 FM Manual) Stakeholders, owners, and boards are positioned at the bottom of a traditional organizational chart - ANSWER✔✔False Staff is considered a tangible facility resource - ANSWER✔✔False - Human Resource "Identifying staffing needs" is one of the staff-management roles in running a golf operation - ANSWER✔✔True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position - ANSWER✔✔True (skills, experience, education) High-performance profiling is a tool that can be used to communicate a uniform set of facility wide expectations for all employees - ANSWER✔✔True
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