PGA 3.0 LEVEL 2 TEST QUESTIONS AND
DETAILED CORRECT ANSWERS AGRADE
2024 RATED
What department is considered the core business unit? - ANSWER✔✔golf operation From a functional perspective, a vendor is what kind of resource? - ANSWER✔✔ financial resource What must exist for a facility to have a positive culture? - ANSWER✔✔resources What would a typical organizational chart of a golf operation show? - ANSWER✔✔staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart?
- ANSWER✔✔size of facility and number of resources
Staff is considered a tangible resource? - ANSWER✔✔true What intangible resource is key to enabling and facilitating peak performance? - ANSWER✔✔culture 1 / 2
How can facilities foster a positive culture? - ANSWER✔✔open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - ANSWER✔✔true High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees - ANSWER✔✔true What should a manager consider when determining the number of employees needed to run an operation? - ANSWER✔✔human resources it will take What is the advantage of asking open-ended questions during the interview process? - ANSWER✔✔lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - ANSWER✔✔false What is the first step in acquiring a new technology-based system? - ANSWER✔✔ assess facility needs Why should employees be involved in creating and revising policies or procedures? - ANSWER✔✔encourages staff to buy-in to the guidelines it sets out Promotion is one of the four "Ps" of marketing - ANSWER✔✔true What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - ANSWER✔✔brand Pace of play policies are an effective means for controlling the demand curve for the use of perishable tee times - ANSWER✔✔true What does yield management allow? - ANSWER✔✔allows facility to maximize the total number of rounds available each day
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