PGA PGM Level 3 3.0 Full Study Guide With Correct Answers Latest 2023/2024 Recommended guideline a manager should use if an employee's performance differs from the expected? - Correct Answer Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? - Correct Answer Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? - Correct Answer Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - Correct Answer Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - Correct Answer Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? - Correct Answer Feedback is clear What guidelines apply when a manager uses the supporting strategy? - Correct Answer Capable and motivated What guideline is used with the convincing strategy because the employee is resistant?
- Correct Answer Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? - Correct Answer Supporting What strategy is used with employees who are experienced but unwilling? - Correct Answer Involving What action increases the chances of finding a solution that satisfies all parties? - Correct Answer Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? - Correct Answer To avoid blame What manager behavior is appropriate during termination? - Correct Answer Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - Correct Answer Measure, evaluate, act 1 / 2
What is food cost control? - Correct Answer Management and procedures to regulate costs What is the most important consideration when forecasting number of staff and scheduling? - Correct Answer Provide the service, minimal payroll Which condition enhances the benefits of mental practice? - Correct Answer Cognitive hypothesis What is an effective means to help a beginner use motor imagery to improve? - Correct Answer Combine with physical performance What optimizes performance when combining mental and physical practice? - Correct Answer Recall past shots, execute prior memory What conditions lead to greater learning transfer? - Correct Answer Same/similar conditions What approach is recommended to optimize learning transfer of a golf skill? - Correct Answer Transfer skill at similar level in transfer learning What are two major ways to structure swing change movements through rehearsal? - Correct Answer Skills practice and transfer practice What should a coach do when a student gets mad a swing change does not work? - Correct Answer Accept blame, remind them they agreed to it What step in pre shot routine is helpful to a player who wants to trust their swing? - Correct Answer Positive self-talk What are the benefits of an effective pre shot routine? - Correct Answer Stay in the present, prepare, manage emotions What is recommended immediately after a poor shot is hit? - Correct Answer Identify the flaw What pre shot routine problem could cause a poor shot outcome? - Correct Answer Lie, distance, club How should players use the post shot routine to achieve focus on playing the game? - Correct Answer Accept it, ask why Why is it important to have similarly skilled players in group instruction? - Correct Answer More likely to benefit
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