PHARMACY BASICS-CVS TEST 41 Questions with Correct Answers What is the pharmacy's workflow? - Correct Answer Drop off-Production-Quality Assurance-Pickup/Drivethru What are the 8 service standards? - Correct Answer work efficiently -follow workstation assignment board -follow patient priority cards -work the queue top down -use process systems (follow workflow) care more -acknowledge all customers -provide undivided attention to the customers -use action notes & immediately follow up on issue -cal for help at pickup if there are 3+ in line FDA (WHAT, WHY, HOW) - Correct Answer Food and Drug Administration -they regulate development, testing, safety, effectiveness of prescription meds and OTC -WHY- for patient safety -HOW- through laws and regulations. they approve all USA's medications, monitor and regulate advertisements of OTC & Labels -pharmacist handles recalled scripts, they automatically send us new meds Comprehensive Drug Abuse Prevention & Control act of 1970 (CSA- Controlled substance act) and state controlled substance laws - Correct Answer WHat- they regulate manufacturing, distribution and prescribing of controlled substances -How- DEA (Drug Enforcement Administration) enforces Controlled Substance Act -Why- controls have a high rate of abuse, precautions are to protect patients -when filling controls, prescriber DEA MUST BE ON WRITTEN SCRIPT 1 / 2
Consumer Product Safety Commission (CPSC) - Correct Answer -oversees Poison Prevention Packaging act -requires most scripts use child safety caps -WHY- To prevent kids from consuming potentially harmful meds HOW- all scripts must have a child safety cap. If a patient requests non child safety caps, acknowledgement must be signed and the record must be kept Omnibus Budget Reconciliation Act of 1990 (OBRA '90) - Correct Answer -Law requiring all patient prescriptions records must be kept (patient profile) -requires pharmacists to counsel on new scripts why- makes sure patient gets all needed info on meds how- at pick up and drive thru, counseling offer must be made (only pharmacists and interns can counsel) (elog must be kept if counseling was declined) State Boards of Pharmacy - Correct Answer -agency that licenses Pharmacist and support staff -monitors issued licenses why- for patients health how- through law and regulations Health Insurance Portability & Accountability Act (HIPAA '96) & Privacy Rule of April 14,2003 - Correct Answer -Protects privacy and security of patients and their protected healthcare info -How- be careful when conversating with people -confidential trash procedures -incidental use and disclosure (limit discussions of protected health information(PHI)) -provide written notice of privacy practices NoPP to all new patients, patients must sign agreeing they received and understand it What law requires all patients be required counseling? - Correct Answer OBRA '90 What law requires all scripts to be in child proof packaging (unless otherwise required or requested)? - Correct Answer CPSC- Consumer Product Safety Commission
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