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D072 WGU: Fundamentals for Success in Business
Practice Exam Newest 2024 Complete 350 Accurate Questions with Correct Detailed Answers (Verified Answers) Graded A+
Which organizational department is responsible for managing and overseeing employee compensation and benefits? - Correct Answer - Human resources
Which communication style is being used when someone appears agreeable in a workplace conversation and concedes to the other party but later makes snide side comments about that individual or the issue at hand?
- Passive
- Assertive
- Aggressive
- Passive-aggressive - Correct Answer - 4. Passive-aggressive
Which communication style is being used by someone who regularly dismisses others' feedback, displays a rigid posture when speaking, and tries to dominate the business decision-making process?
- Passive
- Assertive
- Aggressive
- Passive-aggressive - Correct Answer - 3. Aggressive
How can a manager exhibit supportive communication?
- Be person-oriented
- Make global statements 1 / 4
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- Use descriptive language
- Display one-way listening - Correct Answer - 3. Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine for the event but adds that others will likely be opposed to the choice.Which style of communication is being used by this manager?
- Passive
- Assertive
- Aggressive
- Passive-aggressive - Correct Answer - 4. Passive-aggressive
A manager encourages employees to think creatively and take risks to increase their impact on the organization. Which type of organizational culture is reflected? - Correct Answer - Adhocracy
Which characteristic of an organization is considered in the Competing Values Framework? - Correct Answer - External versus internal focus of activity
Which characteristic must exist in order for new employees to perform well in an organization prior to being fully trained? - Correct Answer - Fit with the culture
A leader with high emotional intelligence is looking to capitalize on this trait while working with social media. How would the leader do so?
- Use social media as a tool to connect multiple stakeholders
- Use forms of social media with which the leader is most comfortable
- Use social media as the preferred tool for generating new customers
- Use social media as the preferred method for communicating with employees -
Correct Answer - 1. Use social media as a tool to connect multiple stakeholders
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pg. 3 What is true about emotional intelligence in the workplace?
- Emotional intelligence is equally important in all work situations and job positions.
- The lower the emotional intelligence one has, the less ethical the individual will be.
- The higher the emotional intelligence one has, the more ethical the individual will be.
- The importance of emotional intelligence varies by situation and job position. -
Correct Answer - 4. The importance of emotional intelligence varies by situation and job position.
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days.Which technique is the new employee being encouraged to display?
- Empathy
- Motivation
- Self-regulation
- Self-awareness - Correct Answer - 2. Motivation
What is the ultimate goal for leaders when supporting employees in their development of emotional intelligence?
- To encourage employees to adopt the same emotional intelligence strategies as
- To have employees perfect their professional interpersonal relationships with
- To have employees improve the quality of their technical proficiency based on their
- To encourage employees to regularly think about issues relating to emotional
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themselves
coworkers
stated job role
intelligence - Correct Answer - 4. To encourage employees to regularly think about issues relating to emotional intelligence
pg. 4 An individual has the ability to guide others due to her knowledge base about a product.Her personality attracts admiration from others who are anxious to work for her due to these personality characteristics. Which profile exhibits this type of behavior?
- Team member
- Leader
- Manager
- Director - Correct Answer - 2. Leader
A manager has met with each of her direct reports to understand their thoughts and feelings about day-to-day processes. The manager now needs to clearly state those needs and problems in order to move forward. Which step of the design process is the manager experiencing?
- Define
- Ideate
- Prototype
- Empathize - Correct Answer - 1. Define
A manager is working to create a more effective and streamlined sales process. The manager meets with each of their direct reports to discuss how daily time is spent and the various tools needed to complete a sale. Which stage of the design thinking process is the manager performing?
- Ideate
- Define
- Empathize
- Prototype - Correct Answer - 3. Empathize
An organization is known to have a culture that has a low tolerance for ambiguity. Which personality type is ideally suited for this organizational culture? - Correct Answer - Rigorous
Which personality trait is ideally suited for an organizational culture that stresses individualism? - Correct Answer - Independent
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