PSA Airlines Test #1 – Questions & Answers
Question : This is likely to exceed customer expectations by
adding an emotional component and promoting loyalty
Correct answer: Transformational
Question : what is the acronym to help the FA to successfully
interact with customers who may be tense, upset, or angry
Correct answer: LAST
Question : Individuals with a disability may preboard but
cannot be ________ to do so?
Correct answer: required
Question : Special assistance customers are customers who
may require additional assistance from the FA. Special assistance customers are required to be given
Correct answer: Individual safety briefing
Question : what are the components of the individual safety
briefing
Correct answer: Where, When, How
Question : Where is the standard UM seating location?
Correct answer: last row of aircraft in aisle seat
Question : Flight attendants are prohibited from asking VIPs
for
Correct answer: autographs
Question : What is the SSR code for PETC
Correct answer: Cabin pet
Question : What is the total number of cabin pets allowed
Correct answer: 5
Question : how many cabin pets are allowed in first class
Correct answer: 1
Question : Infants are children under what age
Correct answer: 2
Question : Where can lap children be seated on the CRJ7
aircraft
Correct answer: A/C right
Question : What seats are prohibited at all times?
Correct answer: Backless boosters and belts
Question : unaccompanied minors are children between what
ages?
Correct answer: 5 and 14
Question : if a customer is using a personal portable oxygen
concentrator and the PSU oxygen mask deploy, what should the FA instruct the customer to do?
Correct answer: Use the PSU oxygen mask
Question : FA will use what to comply and view
Correct answer: Comply 365
Question : FA will use Comply 365 and what for assigned
compy documents, assigned view documents, and when necessary , sync prior to the first flight of the day
Correct answer: Inflight EFB Star
Question : What does the T in the acronym NEWDATES
stand for?
Correct answer: Turbulence considerations
Question : The crew Briefing of NEWDATES must be
accomplished prior to what?
Correct answer: Each Flight
Question : FA may only initiate communication with the
flight deck crew during sterile flight deck for?