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PSE WINDOW CLERK TEST
QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE
- Does the Postal Service receive tax dollars for operating expenses
ANS: No
- What does the Postal Service rely on to fund its operations
ANS: The sale of postage, products, and services
- What's the Postal Service's responsibility of mail
ANS: To preserve and protect the security and sanctity of the mail in its custody from tampering.
- Postal Service employees are mandated by federal law to and
all mail placed in its
ANS: Preserve, protect, custody.
- Postal Inspectors: Investigate theft by non-employees and contract employees 1 / 2
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6. OIG Agents: Investigate theft by employees
- Who empowered the U.S. Postal Inspection Service to investigate postal offense
and postal-related civil matters
ANS: Congress
- What four terms is the Postal Service associated with
ANS: Mail, trust, patriotism and federal government
- Practice Actively Attending by remembering S.O.L.E.R. What does it stand for
ANS: Squarely face the person
Open your posture Lean towards the sender Eye contact maintained Relax while attending
- In the absence of value, usually becomes the determining decision
criteria
ANS: Price
11. Define A+GIST: Acknowledge/Greet, Inquire, Suggest, and Thank
- What are the Postal Service's Competitive Products
ANS: Shipping Services
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