PUBLIX DELI ROI EXAM AND PRACTICE EXAM

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PUBLIX DELI ROI EXAM AND PRACTICE EXAM

NEWEST 2025 ACTUAL EXAM COMPLETE 150

QUESTIONS AND CORRECT DETAILED

ANSWERS (VERIFIED ANSWERS) |ALREADY

GRADED A+

Three characteristics of effective workspace organization: -

ANSWER-1. Physical layout (Dept., workstations, equipment placement & supplies)

• Workflow (moving from point A to Z smoothly & quickly to

optimize productivity)

• Speed (way we react to customers' needs)

What is the 10 foot, 10 second rule? - ANSWER-When a customer is 10 feet away from you within those 10 seconds you are to greet the customer.

What chemical is used to clean the Alto-Sham?** - ANSWER- Combitherm chemical

What is the shelf life of a Cuban sandwich? Chilled Rotisserie?

Fried Chicken? - ANSWER-Cuban sandwich: Two Days;

Chilled Rotisserie: Three Days; Fried Chicken Hot: 4 hours;

Fried Chicken Cold: Three Days 1 / 3

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Ashley asked for the upcoming Saturday off. You were unable to give her the day off because other associates have already asked for the time off. Ashley comes into work and in front of you and another associate states she is going to take Saturday off, and she doesn't care what the schedule says. How do you handle this situation? - ANSWER-Ask Ashley to come speak to you in the office to discuss the upcoming schedule and have another manager present.

A customer calls and orders 100 subs for the next day at 8am.How do you handle this situation? ** - ANSWER-Adjust the schedule for the next day to accommodate the order, complete all tasks that can be done 24 hours in advance and order the additional bread from the Bakery.(offer additional items to the customer, such as tea and chips?)

Dawson was observed making a sub last night without using a cutting glove by the MiC. This is not the first time that Dawson has chosen not to wear PPE when required. How do you handle this situation? - ANSWER-Issue a counseling statement and reviews the proper use of PPE in the department

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Kim is the opening department associate; she is stressed out because she has several platters due in addition to her normal opening tasks. How do you handle this situation? - ANSWER- Assure Kim that you are there to help prioritize the orders and tasks and make it happen.

The front end is backed up when you walk by on the way to get something from the front office, what should you do? - ANSWER-Jump in and help bag groceries or get carts.Whatever you can do to help.

Your department is not meeting the sales goal for the contests, how do you handle this situation? - ANSWER-Create excitement within the department about the contest, ensure all associates are actively participating and are enthusiastic

Sally is new and training in the kitchen with Johnny, Sally drops an entire basket of chicken on the floor when trying to dump it on the landing table. Customers are starting to build up on the service counter, but the chicken is needed for an order due in 25 minutes. How do you handle this situation? - ANSWER-Ask Sally and Johnny to go work on the counter while you fry the chicken and clean up the mess.

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