QSEN PS103 Lesson 3 Alert fatigue is just one of many hazards involving technology in health care.
Here are some other common ones: - correct answer ✔Poorly designed
interfaces can cause clinicians to click the wrong option because it's close to the right one — a so-called juxtaposition error.Systems designed with relevant information on different screens can make it harder for physicians to see the big picture.Automation complacency causes people to lose skills or stop paying attention when processes don't require their input.People place too much trust in technology and become overly reliant on it.
Human-computer interface issues: - correct answer ✔Problems can occur at
the interface between the user and the health IT system, causing a person to use the system incorrectly.Computer-related problems - correct answer ✔Glitches can occur in how the equipment and software functions.For example, if software that is designed to connect one system to another has faulty coding, it could cause unexpected gaps in the transmitted data.
Check off the human-computer problems on this list:
Data were entered incorrectly into the electronic record due to multiple records being open.The software was not up to date.The software was not functioning properly The user ignored or overrode an alert. 1 / 2
Data were not displaying properly in the system.The network was down or slow.A patient was not identified properly, and all clinical information was entered into the wrong record.Data were not entered into the system - correct answer ✔Data were entered incorrectly into the electronic record due to multiple records being open.The user ignored or overrode an alert.A patient was not identified properly, and all clinical information was entered into the wrong record.Data were not entered into the system user-centered design should: - correct answer ✔Be intuitive, for example, by using drop-down menus, dialogue boxes, forms, and icons.Be consistent in presentation and appearance. For example, cues such as text color should be used consistently.Cater to all types of users, with explanatory text available for novices and navigation shortcuts for experts.Detect errors and permit users to address them with easy-to-understand instructions.Permit easy reversal of actions if a person makes a mistake.Never be overly reliant on technology; continue to perform double-checks when reasonable; and be aware that errors can still occur. - correct answer ✔*
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