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Quality and Safety Ch. 18: Questions
and Answers | Latest Version | 2025/2026 | Correct & Verified
Which organization developed the National Patient Safety Goals?
- American Nurses Association
- Centers for Medicare & Medicaid Services
- World Health Organization
✔✔B. The Joint Commission
Which action best supports a culture of safety on a nursing unit?✔✔A. Encouraging staff to report near misses without fear of punishment
- Discouraging incident reports unless a patient is harmed
- Assigning blame to individuals when errors occur
- Keeping safety concerns within the leadership team
What does a root cause analysis (RCA) focus on?
- Identifying who made the mistake
- Creating punishment plans for errors 1 / 3
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✔✔C. Discovering underlying system issues leading to an error
- Tracking financial losses
What is an example of a sentinel event?✔✔A. A patient commits suicide during hospitalization
- A nurse forgets to give a routine medication
- A lab result is reported late
- A family member complains about food quality
Which of the following is a core principle of high-reliability organizations in healthcare?✔✔A. Sensitivity to operations
- Strict command hierarchy
- Avoiding staff feedback
- Tolerating occasional failure
Which strategy is effective in reducing healthcare-associated infections (HAIs)?
- Wearing gloves for all patient contact
✔✔B. Adhering to strict hand hygiene protocols 2 / 3
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- Limiting patient bathing
- Minimizing use of gloves and gowns
What does SBAR stand for in communication tools?✔✔A. Situation, Background, Assessment, Recommendation
- Speak, Behave, Act, Respond
- Safety, Balance, Assessment, Reason
- Scenario, Basis, Action, Result
Which of the following is a quality indicator for nursing care?
- Total patient bill
- Staff lunch breaks
- Shift change frequency
✔✔C. Number of patient falls
What is the nurse’s role in promoting quality improvement?
- Creating hospital budgets
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✔✔B. Reporting problems and participating in solution development