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Leadership Management HESI EAQ Questions and Answers | Latest Version | 2025/2026 | Correct & Verified
What is the first action a charge nurse should take when two staff members are openly arguing at the nurses’ station?✔✔Ask them to stop immediately and address the conflict privately.
A nurse manager wants to improve patient safety during shift handoff. What should be implemented?✔✔A standardized handoff tool such as SBAR.
What should the nurse manager do when a staff nurse refuses to follow a new evidence-based policy?✔✔Provide education on the policy and reinforce that compliance is mandatory.
A charge nurse is delegating care. What must the nurse remember about accountability?✔✔The RN retains accountability for all delegated tasks.
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What is the best action when a staff nurse consistently arrives late for work?✔✔Address the issue privately and reinforce attendance expectations.
A new graduate nurse struggles with prioritizing care. What should the manager provide?✔✔Mentorship and guidance in clinical decision-making.
What is the first step in resolving a staff conflict about workload distribution?✔✔Assess assignments and redistribute patients fairly.
What is the manager’s role when staff express burnout?✔✔Provide support, adjust workloads, and encourage use of wellness resources.
How should the nurse manager address poor compliance with hand hygiene protocols?✔✔Reinforce education, monitor performance, and provide feedback.
What should the nurse manager do when a parent complains that staff ignored their questions?✔✔Investigate the concern and reinforce patient- and family-centered communication.
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A nurse reports feeling bullied by a colleague. What is the manager’s best response?✔✔Listen, document the complaint, and address the behavior according to policy.
What should the manager do when staff frequently miss scheduled mandatory training?✔✔Enforce training as a requirement for continued employment.
A charge nurse must decide which patient to assess first. What is the priority?✔✔The patient showing signs of respiratory distress.
What should the nurse leader do when a team resists change in a new protocol?✔✔Explain the benefits, provide support, and involve staff in the process.
What is the best intervention when patient falls increase on the unit?✔✔Analyze data for trends and implement targeted fall prevention measures.
What is the nurse manager’s role during a sentinel event investigation?✔✔Ensure accurate reporting and facilitate a root cause analysis.
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What should a leader do when staff morale is low?✔✔Recognize achievements and create opportunities for team engagement.
What should the manager do if a staff member performs a task outside their scope of practice?✔✔Intervene immediately and review scope and responsibilities.
How should the nurse manager address consistent medication errors from one staff nurse?✔✔Assess contributing factors and provide retraining or support.
What is the most effective strategy for managing limited resources during high census?✔✔Prioritize patient needs and delegate appropriately to available staff.
What should the charge nurse do when a new nurse expresses fear of caring for critically ill patients?✔✔Pair the new nurse with a mentor for guidance and support.
How should the manager respond to a staff complaint about unfair assignments?✔✔Review workload distribution and explain decisions transparently.
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