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5 USPS SSA Exam 421 WINDOW CLERK RETAIL TEST
QUESTIONS AND VERIFIED ANSWERS/ A+
GRADE
1.S.O.L.E.R
*squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending
ANS: Actively attending (enhance listening)
2.Need satisfaction selling
ANS: Based on the simple recognition that customers buy products to
satisfy their needs 3.Need ANS: Desire to improve or accomplish something 1 / 2
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5
4.G.I.S.T
ANS: Greet
Inquiring Suggest Thanking 5.Retail customer experience (RCE)
ANS: Mystery shopper ?????
6.Post office motto
ANS: Clean stocked and friendly everyday
7.Image factors
ANS: Personal, professional, postal
8.Postal validation imprints
ANS: PVI labels
9.Postal retail unit
ANS: PRN
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