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USPS Exam 421 WINDOW CLERK RETAIL TEST
QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE
1. S.O.L.E.R
*squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending
ANS: Actively attending (enhance listening)
- Need satisfaction selling
ANS: Based on the simple recognition that customers buy products to satisfy their needs
- Need
ANS: Desire to improve or accomplish something
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4. G.I.S.T
ANS: Greet
Inquiring Suggest Thanking
- Retail customer experience (RCE)
ANS: Mystery shopper ?????
- Post office motto
ANS: Clean stocked and friendly everyday
- Image factors
ANS: Personal, professional, postal
- Postal validation imprints
ANS: PVI labels
- Postal retail unit
ANS: PRN
- Trigger words
ANS: Generates negative feelings and are less extensive in a conver- sation
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