ASAP PACE Certification () – Questions/Answers
Question : Convergent thinking
CORRECT ANSWER : Relies on reason and logic to find
the one best answer to a question
Question : Divergent thinking
CORRECT ANSWER : Focuses on producing a broad
variety of ideas
Question : interpersonal communication
CORRECT ANSWER : the exchange of thoughts, feelings,
and beliefs between two or more people
Question : Why do we communicate interpersonally?
CORRECT ANSWER : Share and collect business data.
Express our ideas and opinions and understand those of others.Give and receive emotional support.
Make decisions and solve problems.Influence the attitudes and behaviors of others.Establish and maintain relationships.Collaborate and achieve goals.
Question : Types of communication
CORRECT ANSWER : verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.One on one and one to many.
Question : Levels of Communication
CORRECT ANSWER : 1. Casual
- Critical
- Crucial
Question : casual communication:
CORRECT ANSWER : low intensity and casual. "Did you
see the show last night?"
Question : Critical communication:
CORRECT ANSWER : a higher level of importance, having
a phone call with a project owner about a status update.
Question : Crucial communication:
CORRECT ANSWER : opposing opinions, high stakes
strong emotions, EX: Performance reviews. Job offer
scenario. Negotiations.Effective communicators adjust their communication based on the level of intensity and where they are on the communication scale. You have to adapt as the convo ebbs and flows.
Question : Crucial Communication Components
CORRECT ANSWER : Opposing opinions, high stakes,
strong emotions
Question : Communication Cycle
CORRECT ANSWER : Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.Receiver decodes the message and interprets it.The receiver responds and becomes the sender.
Question : Main 3 Components of Communication
CORRECT ANSWER : 1. Word Choice
- Tone of Voice
- Body Language
Question : components of communication
CORRECT ANSWER : Words - 10% importance, but still
important.Tone - 35% - Becomes important on the telephone. We can read tone of voice in an email as well.Body language - 55% VERY IMPORTANT when doing face to face convo.Context and listening are still important.