Non-violent Crisis Intervention Practice Quiz with Answers
Unit I: The CPI Crisis Development Model - CORRECT ANSWER Four steps: 1) Anxiety, 2) Defensive, 3) Acting-out Person, and 4) Tension Reduction
Def: Anxiety - CORRECT ANSWER Noticeable change or increase in a person's
behavior.
Def: Defensive - CORRECT ANSWER Beginning stage of a loss of rationality. Often
belligerent and challenging attitude.
Def: Acting-out Person - CORRECT ANSWER A total loss of rationality that results in a physical acting-out episode.
Def: Tension Reduction - CORRECT ANSWER A decrease in physical and emotional
energy following a crisis episode. Rationality is starting to return.
Behavior: Anxiety - CORRECT ANSWER Response: Use a supportive, empathetic, non-judgmental approach to alleviate the anxiety. Meet the true need that exists.
Behavior: Defensive: - CORRECT ANSWER Response: Be directive. The staff takes control of a potentially escalating situation by setting limits.
Behavior: Acting-out Person - CORRECT ANSWER Response: Use Nonviolent Physical Crisis Intervention. Used as a last resort when the person has become a danger to themselves or others. Temporary position used to protect, not punish.
Behavior: Tension Reduction - CORRECT ANSWER Response: Develop Therapeutic Rapport. Reestablish communication.
Unit II: Nonverbal Behavior - CORRECT ANSWER Proxemics & Kinesics
CPI Supportive Stance: What are the three reasons for using it? - CORRECT ANSWER 1) For safety 2) Less threatening, intimidating and challenging to the Acting-out person 3) Allows both sides to have personal space
Unit III: Paraverbal Communication - CORRECT ANSWER Def: The vocal part of speech excluding the words one uses.
What are the 3 components of Paraverbal Communication? - CORRECT ANSWER 1) Tone 2) Volume
- / 1