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SCMN 2150 - Test 2 Gibson Questions & Correct Answers | Latest Update |Already Graded A+
Question : What are key supply chain information
requirements? (6)
Correct answer: -Accuracy-Relevance-Current (timely)-
Reliable-Transferable-Usable
Question : What benefits are created by supply chain
information technology? (6)
Correct answer: 1. Cross chain visibility 2. Speed up
process3. Allows agility (adapt and change)4. Collaboration (internal or external data pools)5. Differentiation 6. Risk management
Question : What capabilities does supply chain information
technology create? (3)
Correct answer: 1. Configure - support a company's efforts
designing their supply chains, accounting for future alternative operating models/ trade-offs between different configuration.2. Optimize - creation and evaluation of optimal plans within the context of the company's current operating model. 3. Respond - support ability to profitably respond to changes in any aspect of execution in a near-real-time manner.
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Question : What are the major categories of supply chain
software? (5)
Correct answer: 1. Supply Chain Planning2. Supply Chain
Execution3. Event Management & Visibility*4. Business Intelligence5. Facilitating tools
Question : What is supply chain planning?(1 of the 5 major
categories of supply chain software)
Correct answer: Provide accurate/ detailed information about
issues that affect planning and development of supply chain activities
Question : What is supply chain execution?(1 of the 5 major
categories of supply chain software)
Correct answer: Facilitate improved performance of tasks
across supply chainEX: Warehouse management systems,
Transportation management systems, Manufacturing execution systems
Question : What are logistics and what is its goal?
Correct answer: Part of SCM that focuses on planning
implementation and control of flow and storage of goods,
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relevant information, and related services. - Is the
coordination part of SCMGoal: match supply with demand
Question : Why has logistics grown in importance?
Correct answer: Has a direct impact on the financial
performance of the company Consumers now expect fast delivery. And if they go shopping, they expect the desired product to be on the shelf.
Question : What are the key performance metrics in logistics?
(4) Be prepared to calculate them
Correct answer: Provide insight into how well the company
meets their commitments to buyers 1) Customer delivery quality - on time and damage free2) Customer delivery speed- transit time 3) Customer service level- accuracy and fill rate4) Perfect order analysis- % of orders with 100% fill rate, delivered on time, arrive in perfect condition
Question : Why is transportation critical part of logistics?
Correct answer: - Leads to efficient physical flow of products
between facilities across supply chain - Transportation links all the node in our network - Accounts for 60% of logistics spend
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Question : What are the factors to consider when choosing a
mode of carrier? (5)
Correct answer: 1) Volume of freight 2) Customer location 3)
Product value 4) Product characteristics 5) Service requirements
Question : What is the purpose of holding inventory?
Correct answer: Is to have product on hand in case you run
out. It is to have an optimum level of service.
Question : What types of inventory ordering models exist? (3)
Correct answer: 1) Fixed -Order Quantity 2) Fixed-Time
Period 3) Continuous Replenishment
Question : What is post sales customer service? (2 types)
Correct answer: 1) Customer service = focused on enhancing
level of customer satisfaction 2) After sale support = focused on building an on-going relationship with the customer- much cheaper to work to keep current customer then having to get a new one
Question : What do call centers do?
Correct answer: Allows customers to find information in way
that is most convenient for them-