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Lean, Six Sigma, and Balanced Scorecards Questions and Answers | Latest Version | 2025/2026 | Correct & Verified
What does a Balanced Scorecard help an organization measure?✔✔Performance from multiple perspectives beyond financial results
Which perspective of the Balanced Scorecard focuses on customer satisfaction?✔✔Customer perspective
What is considered waste in Lean?✔✔Any activity that does not add value to the customer
What is the statistical goal of Six Sigma?✔✔To achieve no more than 3.4 defects per million opportunities
What are the four typical perspectives of a Balanced Scorecard?✔✔Financial, Customer, Internal Process, Learning and Growth 1 / 2
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What is the purpose of setting KPIs in a Balanced Scorecard?✔✔To track progress toward strategic goals
What Lean tool helps reduce unnecessary motion in the workplace?✔✔5S system
What does the Control phase in Six Sigma ensure?✔✔Sustained improvement and process stability
What is a value-added activity?✔✔An action that directly contributes to customer needs
What is the goal of the Improve phase in DMAIC?✔✔To develop and implement solutions for process problems
How does Six Sigma define a defect?✔✔Any output that does not meet customer specifications
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