SHARP Career Course Questions and Answers 100% Verified 2023 Stress has the ability to affect what four categories? - Correct Answer Cognitive, Behavior, Emotions, Physical What is stress? - Correct Answer a normal physical response to events that make you feel threatened or upset your balance in some way The stress response is also known as what? - Correct Answer Fight, Flight, or Freeze What is trauma? - Correct Answer an event outside of one's normal experience that causes intense fear for life what four areas does vicarious traumatization effect in the professional realm? - Correct Answer Performance, Morale, Relational and Behavioral what is traumatic stress? - Correct Answer the stress response to a traumatic event in which one is a victim or witness What are the ABCs for addressing vicarious trauma? - Correct Answer Awareness, Balance, Connection What is the difference between traumatic stress and vicarious trauma? - Correct Answer Traumatic stress is a victim's reaction and vicarious traumatization is the helper's reaction What is the definition of resilience? - Correct Answer the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress How do the five dimensions of strength relate to resilience? - Correct Answer by helping to increase it Self care should cover which three aspects? - Correct Answer Body, Mind and Spirit What is self-care? - Correct Answer what people do for themselves to establish and maintain health and to prevent and deal with illness What are active listening practices and roadblocks? - Correct Answer Creating a safe environment, building a rapport and focus on issues What is the value of active listening and How will you use it in your role as SARC/VA? - Correct Answer Helps you connect to the complainant/victims and to appropriately asses their needs 1 / 2
What are some techniques that will help you be effective at both receiving and sending information? - Correct Answer Engaging, Focusing, Thinking, Questioning, Clarifying, Paraphrasing and using "I" statements What are the four components to the effective communication model? - Correct Answer Sender, Receiver, Feedback, Verbal and non-verbal messages What is active listening? - Correct Answer A technique to understand what is being said a two way process to communicate Describe Active Listening Skills and behaviors - Correct Answer Acknowledge: provide verbal and non-verbal awareness of speaker Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you say" What are the four communication styles - Correct Answer Aggressive, Passive Aggressive, Assertive and Passive what is the best way to make yourself aware of your unconscious nonverbal mannerisms? - Correct Answer practice, watch yourself in a mirror or record yourself what are some behaviors that maybe distractive to student learning? - Correct Answer Lots of moving, texting, looking down not paying attention Identify nonverbal communication components - Correct Answer Posture, Body orientation or movements, Facial expressions/gestures, General Appearance/clothing, personal boundaries, tone and inflection, eye contact Identify important communication boundaries that you should establish with a victim - Correct Answer Provide professional information only Separate appropriate vs inappropriate behavior Do not promote a false sense of security Ease into boundaries Discuss that you are an advocate and a coordinator Discuss with the victim all the resources that could help Guide the victim Do not let the victim get to connected Why is it important to maintain appropriate boundaries of communication - Correct Answer Models professional relationships, deliver services, and maintain accountability What are some boundary violations? - Correct Answer Giving the victims an unsolicited hug
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