pg. 1 SmartServe Exam/ Practice Questions with Correct Verified Answers/ Rated A+
What does BAC stand for ✓ Blood alcohol content
Select all that apply.What strategies can you use to prevent over-service?
- Serve one drink at a time.
- Wait for the customer to reorder.
- Pass the table less frequently.
- Offer food, and water
✓ A,B,C,D
Employees working for a licensed establishment may be found civilly liable for intoxicated customers who injure themselves or others. Which of the following is also true about Civil Liability?
- It involves a court finding of negligence or lack of Duty of Care.
- It applies only to servers and bartenders, not to owners and managers.
- It means that criminal charges are laid by the police.
- It can only arise under the provisions of the Liquor Licence Act (LLA).
✓ A
According to the law, you must eject a customer in which of the following situations?
- The customer is on the premise to sell drugs.
- The customer was asked to leave the same day. 1 / 3
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- You rate the customer Yellow in the Traffic Light System.
- The customer is intent on causing a fight
✓ A,B,D
Which of the following is true about people with a high tolerance for alcohol?
- They have lower BAC levels no matter how much they drink.
- They show fewer signs of intoxication at high BAC levels.
- Their BAC rises more slowly compared to other people.
- Their bodies eliminate alcohol more quickly.
✓ B
It is a violation of the LLA to serve alcohol to which of the following people?
- A customer who has arrive with an underage friend.
- A customer who has a high BAC and is rated Red under the Traffic Light System.
- A customer who has been ordering only drinks and no food.
- A customer who has had 1 drink before arriving at your establishment.
✓ B
Which of the following is true about Sandy's Law?
- Only restaurants need to display a warning sign about the dangers of Fetal Alcohol Spectrum Disorder.
- You cannot serve alcohol to anyone unless Sandy's Law poster is displayed.
- All licensed establishments and retail stores must display a sign warning of FASD.
- You cannot serve alcohol to pregnant woman.
✓ B,C
Ajay is play trivia with friends. In 3 hours, he has had 4 drinks. On his way to the washroom, he stops to engage in a loud conversation with stranger. Which sign of intoxication is he exhibiting?
- Loss of self-control and inhibitions.
- Loss of coordination and balance. 2 / 3
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- Loss of memory.
- Loss of eye-hand coordination.
✓ A
What % of alcohol content is eliminated from the bloodstream - ANSWER - 90%
What % of alcohol content is eliminated through a person's breath, sweat, and urine? - ANSWER - 10%
Select all that apply.For which of the following situations should write an incident report?
- A fight happened
- Customers complained about a loud party.
- A customer slipped and injured themselves.
- Transportation was arranged for an intoxicated customer
✓ A,C,D
Which of the following are requirements under a Caterer's Endorsement?
- Light meals must be available.
- Only the caterer's employees can sell or serve alcohol.
- Unserved alcohol must be returned to the caterer.
- All the above.
✓ D
Which of the following are true in regard to rating your guest?
- A guest who is relaxed and in control should be rated Red according to the Traffic Light System.
- It can take up to 30min to a guest to feel the effects of alcohol.
- A guest's rating will only change slowly over time.
- A guest's BAC always hits its peak while the individual in still in the establishment.
- / 3
✓ B