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APCO Exam Practice Questions and Answers 2023 (Verified Answers) 1.PSTs should remain professional, no matter the circumstance, by
using industry jargon with callers seeking assistance. (4.01: ANS FALSE
2.1. The is a 24/7 clearing house which holds
and shares information with local, state, and federal entities. (11.06 ANS
STATE WATCH OFFICE
3.1. is defined as feeling of deep sympathy and sorrow
for another who is stricken by misfortune accompanied by a strong desire to alleviate the suffering. (4.02 ANS COMPASSION 4.It is important to give as much information as you can when asked ques- tions in court ANS FALSE 5.The two most common court settings that a PST would be subpoenaed for are trials and . (2.09) a. Jury Selection: ANS 1 / 2
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DEPOSITION
6.When transferring a caller to another PSAP, the call taker can
disconnect once they confirm the correct PSAP has been reached: ANS
FALSE
7.1. When completing logs, forms and files appropriately, the PST should
al- ways use plain English, even if agency policy states otherwise (7.04
ANS FALSE
8.1. To be eligible for 911 PST renewal certification, the certificate
holder must complete 40 hours of renewal training ANS FALSE
9.1. Verbal communication skills include leaning forward, smiling and
nod- ding. (4.04 ANS FALSE
10.1. is a set of personnel, policies, procedures, facilities,
and equipment integrated into a common organizational structure designed to improve emergency response operations. (11.03 ANS ICS
11.1. ANI is the acronym for . (01.02 ANS AUTOMATIC
NUMBER IDENTIFICATION
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