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WGU C235 - Training and Development Study Guide & Objective Assessment Exam
1.Organization: A social unit of people structured and managed to meet
a need or pursue collective goals
2.Human Resource Management: Entire set of activities used by an
organization to align its human capital with organizational objectives and strategies
3.Examples of Intangible Resources: Human
Capital Social Capital Intellectual Capital Organizational Capability
4.Human Capital: Tacit
knowledge Education and experience Work-related know-how
5.Social Capital: Corporate
Culture Management 1 / 4
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philosophy Coaching/mentoring relationships Informal networking systems
6.Intellectual Capital: Patents and trade
secrets Copyrights Intellectual property
7.Organizational Capability: Bring new products to market
quickly Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs 8.How is training and development strategically important in an
organiza- tion?: By creating value for customers through training
Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital 9.Differentiate between Training and Development: Training: Learning that is planned by the organization and designed so as to further
organizational objectives Development: Training that is longer-term in
focus, designed to help employees prepare for future jobs 10.What is an intangible asset on which a company can build a sustainable 2 / 4
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competitive advantage by providing training regarding tacit knowledge in
an effort to differentiate itself in a strategic way?: Human Capital
11.Orientation: The first common training that new hires go. New
employees are exposed to the expectations the organization has for them, key policies and pro- cedures relevant to them, the basic business model under which the organization operates in order to be successful, the variety and types of co-workers present on the job, and other aspects of organizational life. 3 / 4
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12.Which activity is the human resource dept performing by offering a series of programs and activities that include orientation, diversity, and total
quality management?: Training
13.What is a direct benefit of a new employee orientation program?:
Increased employee retention
14.ADDIE model of training and development: A common framework for
training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation.
15.What does the ADDIE model suggest?: A continuous cycle wherein the
results of evaluation from one training program become part of the assessment of needs for the next program Based on the belief that the training is most effective when it provides learners with a clear statement of what they must be able to do as a result of training and how their performance will be evaluated
16.What is sustainable competitive advantage built upon?: Intangible re-
sources, such as organizational capabilities, processes, systems, attributes, and knowledge and information controlled by the firm
17.Copyright Act 1976: Protects the authors of "original works" from
others who would use their work unlawfully
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