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WGU C235 - Training and Development Study Guide & Objective Assessment Exam
- Organization: A social unit of people structured and managed to meet a need or
pursue collective goals
2. Human Resource Management: Entire set of activities used by an organization
to align its human capital with organizational objectives and strategies
3. Examples of Intangible Resources: Human Capital
Social Capital Intellectual Capital Organizational Capability
4. Human Capital: Tacit knowledge
Education and experience Work-related know-how
5. Social Capital: Corporate Culture
Management philosophy Coaching/mentoring relationships 1 / 4
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Informal networking systems
6. Intellectual Capital: Patents and trade secrets
Copyrights Intellectual property
7. Organizational Capability: Bring new products to market quickly
Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs
- How is training and development strategically important in an organiza-
tion?: By creating value for customers through training
Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital
- Differentiate between Training and Development: Training: Learning that is
planned by the organization and designed so as to further organizational objectives
Development: Training that is longer-term in focus, designed to help employees
prepare for future jobs
- What is an intangible asset on which a company can build a sustainable
competitive advantage by providing training regarding tacit knowledge in an
effort to differentiate itself in a strategic way?: Human Capital
- Orientation: The first common training that new hires go. New employees are 2 / 4
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exposed to the expectations the organization has for them, key policies and pro- cedures relevant to them, the basic business model under which the organization operates in order to be successful, the variety and types of co-workers present on the job, and other aspects of organizational life. 3 / 4
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- Which activity is the human resource dept performing by offering a series
of programs and activities that include orientation, diversity, and total quality
management?: Training
13. What is a direct benefit of a new employee orientation program?: Increased
employee retention
14. ADDIE model of training and development: A common framework for training
and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation.
15. What does the ADDIE model suggest?: A continuous cycle wherein the results
of evaluation from one training program become part of the assessment of needs for the next program Based on the belief that the training is most effective when it provides learners with a clear statement of what they must be able to do as a result of training and how their performance will be evaluated
16. What is sustainable competitive advantage built upon?: Intangible re-
sources, such as organizational capabilities, processes, systems, attributes, and knowledge and information controlled by the firm
- Copyright Act 1976: Protects the authors of "original works" from others who
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would use their work unlawfully The law that prohibits the printing, duplication, or distribution of copies of another's