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SUPERVISION AHLEI QU ESTIONS
AND CORRECT ANSWERS
Question :All of the following are resources available to
supervisors except:
- Time
- Organizational goals
- Materials
- People
Correct answer:Organizational goals
Question :Which of the following management principles
may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables?
- Division of labor
- Unity or command
- Organizational hierarchy
- Matching
Correct answer:division of labor
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Question :Lucy, a housekeeping supervisor, complained
to her boss when the front office manager let three room attendants leave work before the end of their shift. Which of the following management principles may have been violated ?
- Staff stability
- Unity of command
- Division of labor
- Common good
Correct answer:Unity of command
Question :Monique, the dining room supervisor at the End
Around Restaurant, was concerned that when servers were unhappy with their work schedules or station assignments they took their complaints directly to the restaurant manager and not to her. Which of the following management principles may have been violated?
- Discipline
- Organizational hierarchy
- Employee initiative
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- Unity of command
Correct answer:Organizational hierarchy
Question :Which of the following best describes the
power that an organization gives to a supervisor to meet organizational goals?A.Responsibility
- Delegation
- Formal authority
- Informal authority
Correct answer:Formal authority
Question :Elizabeth, the director of sales at the 400- room
Benchmark Hotel, delegated to Bill, the reservations manager, the task of changing room rates for all future reservations staff and to the central reservations office.The room rates were never changed. Who should ultimately be responsible?
- Elizabeth, the director of sales
- Bill, the reservations manager
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- in-house reservations staff
- the central reservations office
Correct answer:Elizabeth, the director of sales
Question :Which of the following components of
management involves the tasks involved in motivating, training, evaluating, and disciplining employees?
- Controlling
- Directing
- Staffing
- Coordinating
Correct answer:Directing
Question :Which of the following components of
management involves grouping similar tasks to create a position to be performed by one person?
- Planning
- Organizing
- Directing