TICO Practice Exam Latest Version

TICO Practice Exam Latest Version Questions and Verified Correct Answers Score A+ At First Attempt "Sales in Ontario" refers to

• the amount paid to or through a travel agent or travel wholesaler for services sold in

Ontario during a given period of time

• the amount paid to travel agents only, for services sold to Ontario consumers during

a given period of time

• the amount paid to travel wholesalers only, for all travel bookings originating in

Ontario during a given period of time

• an annual list of travellers who booked through an Ontario-registered travel agent or

wholesaler - Correct Answera. the amount paid to or through a travel agent or travel wholesaler for services sold in Ontario during a given period of time

A client buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents for the travel agent?

• June 1 (14 days before departure)
• May 24 (21 days before departure)
• June 8 (7 days before departure)
• May 22 (14 days after payment is received) - Correct Answera. June 1 (14 days

before departure)

A consumer is dissatisfied with a vacation tour package purchased from a travel agent at ABC Travel in Ontario. Who should the consumer approach first to make a complaint?

• TICO
• Ministry of Consumer Services
• ABC Travel
• a lawyer - Correct Answerc. ABC Travel

A consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim. What is the maximum amount payable?

• $5,000 per person
• $5,000 per claim
• depends on the cost, value, or quality of the travel services purchased
• a calculation of $5 million evenly divided by the number of claims - Correct Answera.

$5,000 per person

A consumer selects a package tour from a travel wholesaler's brochure. The hotel included in the package is some distance from town, which appeals to the consumer who wants a quiet location for her holiday. When she arrives at the hotel, she is upset 1 / 2

by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. Who is to blame for this consumer's dissatisfaction?

• the hotel, which should have cancelled all bookings during construction
• the travel wholesaler, which should have disclosed in its brochure information about

construction or renovation of the property

• the woman, who should have more thoroughly researched the hotel before booking
• the construction company, which should have offered all the guests a set of ear

plugs - Correct Answerb. the travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property

A consumer who wishes to make a standard claim on the Compensation Fund for travel services paid for but not provided must do so

• any time; there is no limitation
• immediately
• within three months of the registrant's or end supplier's

failure

• within six months of the registrant's or end supplier's failure - Correct Answerd. within

six months of the registrant's or end supplier's failure

A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her that says, "Balance of $500.00 due on September 27, 2011." The agent has also added the comment, "As discussed, some charges are non-refundable." TICO would view this receipt as

• adequate because the receipt includes the amount due, the date on which it is due,

and the fact that some charges are non-refundable

• adequate because the travel agent has reminded the clients that the non-refundable

charges were discussed during the sale of the package tour

• inadequate because, by law, the travel agent should have said, "As discussed on

August 27, 2011, some charges are not refundable."

• inadequate because, by law, the travel agent must identify charges that are non-

refundable - Correct Answerd. inadequate because, by law, the travel agent must identify charges that are non-refundable

A man has violated the Travel Industry Act, 2002 by providing services as a travel agent without actually being registered. As a result of his conviction, the penalty could be

• a fine of not more than $50,000
• imprisonment for a term of not more than two years less a day
• a fine of not more than $250,000
• both a fine of not more than $50,000 and imprisonment for a term of not more than

two years less a day - Correct Answerd. both a fine of not more than $50,000 and imprisonment for a term of not more than two years less a day

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