UCONEXAM22 Uconnect Customer FAQs 2024/2025 with Complete Solutions If the Uconnect 4 System's embedded voice recognition doesn't recognize a customer's voice command, what should you ask the customer to help troubleshoot the issue? - Correct Answer Are there any background noises that might be interfering?How do you re-pair a phone to a Uconnect System? - Correct Answer Delete devices from the phone and the Uconnect System, and start pairing process again.A customer says, "I just bought this new cable for my Uconnect 4 system and Apple Carplay has stopped working consistently." What should you do to help? - Correct Answer Verify that the cable is supplied by the phone manufacturer and that the port is free of lint and particles.Which of the following is true of preforming a "Return to New" function on a Uconnect Connected Services trial Period, for a vehicle that was mistakenly enrolled before the sale? - Correct Answer NOT- The vehicle can be "Returned to New" with just a phone call to provide the Dealer Code and VIN, with Sales Manager authorization.A customer asks, "Why doesn't TomTom Navigation on my Uconnect 5 NAV help me avoid traffic jams?"
- Correct Answer The customer has not activated TomTom Traffic and Travel Services, which provide
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access to the real time traffic data.A customer is very interested in a Wagoneer's Wagoneer app, but isn't ready to buy, so the vehicle is not enrolled. What is the recommended way to show the customer more about the app? - Correct Answer Download the app to your own phone and use the "Demo Mode" to help the customer understand key features.When a customer is having Wi-Fi hotspot connectivity issues after subscribing to it and successfully activating the system, what should you advise? - Correct Answer NOT-Deactivate the hotspot from the Uconnect screen, turn the radio off/on and reactivate the hotspot.//NOT- Tell him to wait 24 hours to ensure that any system update has time to integrate into the system.Whether your customer calls you for help or brings the vehicle into the Service department for Uconnect issues, what is the first step you should take? - Correct Answer Preform a system restart.