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UHC ETHICS AND COMPLIANCE EXAM NEWEST 2025
ACTUAL EXAM| COMPLETE 200 REAL EXAM
QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A+| UNITED
HEALTHCARE ETHICS & COMPLIANCE TEST
(BRAND NEW!!)
What does ICEP stand for? - ANSWER - initial coverage election period
What does IEP stand for? - ANSWER - initial enrollment period
What is the enrollment period for a MA only plan? - ANSWER - ICEP ( initial coverage election period)
What is the enrollment period for a stand alone PDP or M-PD plan? - ANSWER - initial enrollment period
What is ICEP used for? - ANSWER - is for customers newly eligible for medicare parts A and B who elect an MA-only plan
what is IEP used for? - ANSWER - for customers newly eligible for medicare parts A and B who elect a stand alone PDP or MA-PD plan
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pg. 2 What is the time period for medicare advantage and prescription drug plans? - ANSWER - 7 month enrollment period that includes 3 months prior to their eligibility, the month they are eligible and 3 months following the month of eligibility
Which election period runs from October 15 to December 7 and allows consumers to elect to join a Medicare Advantage Plan or switch to a different plan?
- Special Election Period (SEP)
- Initial Coverage Election Period (ICEP)
- Open Enrollment Period (OEP)
- Annual Election Period (AEP) - Correct Answer - D) Annual Election
Period
Providing objective information about the Medicare program and/or health improvement and wellness at public venues is the purpose of which of the following?
- Formal marketing/sales events.
- Educational events
- Personal/individual marketing appointments
- Informal marketing/sales events - Correct Answer - B) Educational
events
what does BRC mean? - ANSWER - business reply cards 2 / 4
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pg. 3 agents who telephone a consumer in response to a BRC that has specific products documented on the card, may only ____ - ANSWER - discuss the products that were indicated within the BRC
BRC's are only intended to obtain permission to contact - ANSWER - it does not satisfy the SOA requirement
SOA does not secure permission to contact - ANSWER - it confirms permission to discuss product types during an individual appointment
If a BRC is returned by the consumer without a valid phone number, agents____ - ANSWER - may NOT look up or search for consumer information in order to contact the consumer either by telphone or a visit.
What is a Scope of appointment (SOA)? - ANSWER - captures the consumers permission to discuss certain products.
Where are SOA forms available? - ANSWER - in enrollment guides and as standalone documents on the sales material portal accessible on jarvis
a SOA is required from each Medicare eligible consumer present at any face to face or telephonic marketing appkintment to discuss MA and or PDP plans including____ - ANSWER - authoried legal representitives and each spouse ( if a married couple is present)
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pg. 4 When a consumer walks into an agent's office or a UHC medicarestore, the agent must obtain an SOA - ANSWER - prior to discussion
In leu of a SOA form, agents must announce the products that will be presented at the formal or informal marketing/sales event - ANSWER - agents may obtain an SOA for future face to face or telephonic appointments if the consumer requests the future appointment at the marketing/sales event
when conducting face to face or telephonic appointments to present MA and or PDP plans, the agent MUST - ANSWER - 1) obtain a signed SOA from the consumer prior to the start of the appointment 2) obtain a new SOA when the consumer or agent requests to discuss a health related product not identified on the original SOA. once obtained, the new product may be discussed
SOAs must be submitted how? - ANSWER - via fax or emailed within 2 business days following the scheduled appointment
contracted agents using the generic SOA form must also include - ANSWER - the corresponding fax coversheet
When can telephonic contact with a Medicare eligible consumer be made?
- When the consumer consented to be contacted for sales activities,
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subsequent telephonic contact has not yet occurred, and the permission has not yet expired.