USPS 421 Exam 2019 SSA Academy Postal Service employees operate under the mandate to protect and preserve the
mail placed in its:
(ANS- Custody
A violation of the security and sanctity of the mail is:
(ANS- Failing to deliver the mail
The first opportunity of a Sales and Services Associate (SSA) to start the customer
experience on a positive note is to:
(ANS- Deliver a first impression
The type of communication that can enhance or contradict messages is:
(ANS- Non-verbal communication
The approach a Sales and Services Associate (SSA) can use to engage our
customers and ensure their needs are met is:
(ANS- G.I.S.T.
For a mailpiece to be considered a flat-sized mailpiece it must pass the:
(ANS- Flexibility test
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service?(ANS- Instills customer confidence
- / 3
Successful sales transactions occur when the Sales and Services Associate (SSA): (ANS- Makes an informed mutual decision with the customer on products/services
What is the most positive way to impact customer perception of the Post Office?(ANS- Provide excellent customer service
The US Postal Service is the only delivery service that reaches:
(ANS- Every address in the nation
An organized workstation creates a more _______ workplace.(ANS- Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects
the:
(ANS- Postal brand
An active listening technique used to create a successful transaction is called: (ANS- Clarifying
One of the first things a customer notices about the Sales and Services Associate
(SSA) is their:
(ANS- Personal appearance
The primary law enforcement for the USPS is the:
(ANS- Postal Inspection Service
- / 3
The minimum length of a letter is how many inches long?(ANS- 5 inches
The maximum size for a flat-sized mailpiece is:
(ANS- 12 x 15 inches
A machinable parcel cannot weigh more than:
(ANS- 25 pounds
A parcel that is more than 70 pounds is:
(ANS- Nonmailable
Nonmachinable surcharges will be applied to First Class letters when the item is: (ANS- Is polybagged or polywrapped
The minimum size of a postcard is the same size as a:
(ANS- Letter
In order for a postcard to be mailed it must be:
(ANS- Rectangular
The maximum size of a flat is 15 inches long, __ inches high, and .75 inches thick.
(ANS- 12
Proper design and construction of a mailpiece which conforms to minimum and
maximum mailing standards ensures:
(ANS- Mailability
- / 3