USPS 421 postal Window Exam Questions and Answers
1. ssda: performs many of the same duties of an SSA; however, they also support
the back office distribution functions
2. lobby assistant: helps customers identify mailing needs, ensures customers
complete required forms before they reach the window, and answers customer questions
3. LSSA: maintains a comprehensive working knowledge of regulations ruling
policy and procedures relating to all phases of retail services. provides technical guidance to retail employees assigned to the unit, informing them of changes ir clarifications in policies, procedures, operations, or regulations.
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4. postmaster/ Manager: business leaders and community anchors that make
local contacts the postal service needs to increase its share of the shipping market
5. SSA: your teammates. you support each other by ensuring the correct process-
es are followed and customers needs are met.
- supervisors: responsible for ensuring that employees are properly trained and
well informed.
7. Types of communication: verbal and nonverbal7ooo ou i9
8. SOLAR: pertains to actively attending
S- squarely face the person O- open your posture L- lean towards the sender E- eye contact R- relax while attending
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