USPS 421 Postal Window Exam Questions & Answers
Question:
SSDA
Answer:
performs many of the same duties of an SSA; however, they also support the back office distribution functions
Question:
lobby assistant
Answer:
helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions
Question:
LSSA
Answer:
maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. provides technical guidance to retail employees assigned to the unit, informing them of changes ir clarifications in policies, procedures, operations, or regulations.
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Question:
postmaster/ Manager
Answer:
business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping market
Question:
SSA
Answer:
your teammates. you support each other by ensuring the correct processes are followed and customers needs are met.
Question:
supervisors
Answer:
responsible for ensuring that employees are properly trained and well informed.
Question:
Types of communication
Answer:
verbal and nonverbal
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Question:
SOLAR
Answer:
pertains to actively attending S- squarely face the person O- open your posture L- lean towards the sender E- eye contact R- relax while attending
Question:
- retail moments that matter
Answer:
- deliver your first impression
- act with courtesy and urgency
- keeping it clean
- delivering the pride inside
- transition from back to front
- solutions are your specialty
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