USPS 421 Window Clerk Practice Exam USPS Mission (ANS- Provide, trusted, affordable, universal
24-Hour Clock (ANS- Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods (ANS- Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC (ANS- Automated Postal Centers
Automated Postal Centers (ANS- Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile (ANS- Determines operational startup & staffing.
CET (ANS- Critical Entry Time
Clearance Time (ANS- Mail is cleared for dispatch.
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18:00
(ANS- Carriers in from street.
20:00
(ANS- 80% of collection mail should be cancelled at the P&DC.
23:00
(ANS- Out of primary processing.
24:00
(ANS- Secondary Operations Complete
04:00-09:00
(ANS- Distribute to DDC/DDU
07:00
(ANS- 100% of DPS 2nd pass complete.
Core Responsibility (ANS- Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet (ANS- Online resource to find handbooks, manuals, publications.
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Directives
(ANS- Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM (ANS- Domestic Mail Manual
Domestic Mail Manual (ANS- DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.
IMM (ANS- International Mail Manual
International Mail Manual (ANS- IMM - Mailing conditions for each country, also includes a list of countries.
ASM (ANS- Adminstrative Support Manual
Administrative Support Manual (ANS- Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM (ANS- Postal Operations Manual
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Postal Operations Manual (ANS- Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM (ANS- Employee & Labor Relations Manual
Employee & Labor Relations Manual (ANS- Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.
F101 (ANS- Field Accounting Procedures
AS or MS (ANS- Handbook ID for Administrative Support Manual (ASM)
DM (ANS- Handbook ID for Domestic Mail Manual (DMM)
EL or P (ANS- Handbook ID for Employee & Labor Relations Manual (ELM)
M (ANS- Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
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