USPS EXAM 421 POSTAL WINDOW EXAM

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USPS EXAM 421 POSTAL WINDOW EXAM

QUESTIONS AND VERIFIED ANSWERS / A+ GRADE

• ssda

ANS: performs many of the same duties of an SSA; however, they also support

the back office distribution functions

• lobby assistant

ANS: helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions

3. LSSA

ANS: maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. provides technical guidance to retail employees assigned to the unit, informing them of changes ir clarifications in policies, procedures, operations, or regulations.

• postmaster/ Manager

ANS: business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping market

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5. SSA

ANS: your teammates. you support each other by ensuring the correct processes are followed and customers needs are met.

• supervisors

ANS: responsible for ensuring that employees are properly trained and well informed.

• Types of communication

ANS: verbal and nonverbal7ooo ou i9

8. SOLAR

ANS: pertains to actively attending S-

squarely face the person O- open your posture L- lean towards the sender E- eye contact R- relax while attending

• 6 retail moments that matter

ANS: 1. deliver your first impression

• act with courtesy and urgency
• keeping it clean
• delivering the pride inside 5

transition from back to front

• solutions are your specialty
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