USPS EXAM 421 WINDOW CLERK TEST STUDY GUIDE

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USPS EXAM 421 WINDOW CLERK TEST STUDY GUIDE

QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE

• Provided trusted, affordable, universal service

ANS: USPS Mission

• be profitable to deliver for future generations

ANS: USPS Vision

• The USPS handles Percents of the world's card and letter mail

volume delivering more mail to more addresses in a geographical area than any other post in the world

ANS: 40

• is to improve operational efficiency

ANS: corporate strategy

• is an end-to-end process to ensure mail is collected, distributed and deliv- ered

ANS: 24 hour clock 1 / 3

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• One if the main purposes of tracking the 24 hour milestone is to complete the

outgoing process by the of 2300 and move carriers to earlier completion time.

ANS: National CT (clearance Time)

• Name three of the eight key indicators of the 24 hour clock

ANS: 1. All carriers back by 1800 (6pm)

• Cancel 80% of collection mail by 2000 (8PM)
• Dispatch Mail on time from plants to delivery units between the hours of 0400-0900

• is a key component to success and all employees, regardless of position, can

contribute to that success

ANS: customer loyalty

• The most successful and respected organizations today are bolster- ing

customer loyalty by ensuring that the customer experience exceeds all .

ANS: Expectations

• service is the key to success

ANS: Quality end-to-end

• in which the Postal service is competitive with other delivery companies-

ANS: Shipping Services 2 / 3

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• are those which are market dominant; with no competition in the market place

ANS: Mailing services

• shipping service include

ANS: 1. Priority Mail Express

• Priority Mail
• Standard post
• Parcel Return Service
• International Mail
• Mailing Services

ANS: 1. First Class mail

• Periodicals
• Standard Mail
• Package Service mail

-Standard Post -Media Mail -Library Mail

• Extra Services
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