USPS SALES AND SERVICES ASSOCIATE TRAINING
EXAM 2 LATEST VERSIONS 2023-2024 (VERSION A &
B) ACTUAL EXAM 300 REAL EXAM QUESTIONS AND
CORRECT DEATILED ANSWE RS WITH
RATIONALES|ALREADY GRADED A+
USPS SALES AND SERVICES ASSOCIATE TRAINING
VERSION A
What is an irregular parcel? - ANSWER- Has ONE of the following characteristics: less than 6" in length or 3" in height or 6 oz in weight; rolls/tubes 26" long or less; articles enclosed in envelopes that are not letters, flats or machinable parcels.21-8
What are outside parcels? Examples? - ANSWER- Parcels that because of their size, shape, density, container type, or the nature of their contents, cannot be processed in postal sacks. Metal-strapped boxes, rolls/tubes more than 26" in length, liquid containers, tires, trees.21-9
What is a non-machinable surcharge? - ANSWER- Charge applied to first-class letter-size pieces that meet one or more non-machinable characteristics and are excluded from automated processing. 1 / 4
21-10
What are some examples of why a letter would be non-machinable? - ANSWER- Polybagged, polywrapped, or enclosed in plastic material; has clasps, strings, buttons, or similar closure devices; contains items such as pens, pencils, keys or coins; is too rigid; has a delivery address parallel to the shorter dimension of the mailpiece.21-10
A mailpiece that is too small, too large or too heavy is ________? - ANSWER- Not mailable.21-14
How can knowing the products you sell benefit customers and the USPS? - ANSWER- Strengthens communication skills, boosts enthusiasm, assists in overcoming concerns.22-4
What is product knowledge? - ANSWER- Being aware of what we have to offer, being proficient at our jobs and making the effort to inform our customers.22-5
Why is Product Knowledge important? - ANSWER- Provides personal satisfaction in helping a customer; increases customer knowledge; increases revenue; increases interaction between the SSA and customer; 2 / 4
empowers the SSA to be the expert; ensures loyal, satisfied, returning customers.22-5
What are the selling points of Priority Mail Express? - ANSWER- Delivery 365 days a year; no Saturday delivery charges; no residential surcharges; free tracking information; the ONLY overnight delivery to mailbox and PO Box addresses; signature proof of delivery available on request.22-6
What are the selling points of Priority Mail? - ANSWER- Nationwide delivery within 1-3 days; fast and affordable; flat rate boxes (if it fits, it ships); delivery to every address in the US including PO Boxes and military addresses (APO/FPO); Saturday and residential deliveries at no extra cost; extra services (signature, insurance) available; tracking and $50 of insurance coverage automatically included when purchased at retail; available international.22-7
What are the three ways to add insurance to a package? - ANSWER- Purchase online, purchase at a self-service kiosk, purchase at any post office.22-7 & 22-8
Can insurance purchased online be combined with insurance purchased at the Post Office? - ANSWER- No. 3 / 4
22-7
What is the insurance amount automatically included with Priority Mail Express and Priority Mail? - ANSWER- Priority Mail Express has $100 of insurance coverage; Priority Mail has $50 for retail and commercial base shipments and $100 for commercial plus shipments.22-7
What are the indemnity limits for insurance? - ANSWER- $5,000 unless sent registered mail. If sent registered mail, then $25,000. Registered mail can only be used with First-Class Mail and Priority Mail.22-8
What are the benefits of renting a PO Box? - ANSWER- Fast; private; affordable; permanent; good business; convenient.22-8
How can you renew a PO Box? - ANSWER- On-line with a credit card, through an automatic renewal process, at a self-service kiosk, by sending in a check or money order, in person at a Post Office.22-8
What is EDDM? - ANSWER- Every Door Direct Mail.22-10
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