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USPS SSA EXAM 421 PSE WINDOW TRAINING
QUESTIONS AND VERIFIED ANSWERS / A+
GRADE 1.Mission Statement
ANS: Provide a reliable, efficient, trusted and affirdable universal
delivery service that connects people and helps businesses grow 2.Vision Statement
ANS: A postal service that enables all citizens to connect, business- es
to grow and communities to thrive in a digital world 3.Size & scope
ANS: As a self-supporting, independent federal agency, the USPS is the
ONLY delivery service that reaches every address in the nation 4.Does the Postal service accept tax dollars?
ANS: No 1 / 3
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6 5.How does the USPS pay for operating expenses
ANS: Sale of postage, products, and services
6.Postal Service core set of enduring goals
ANS: Deliver High Quality Services, Provide world-class customer
experience, ensure safe workplace and an engaged workforce 7.What agency has been consistently been rated as the #1 agency Americans trust to protect their privacy
ANS: The Postal Service
8.What are the issues related to security and sanctity of the mail
ANS: Theft, Destruction or damage of mail, delay of mail, opening
9.US Postal Inspection Service
ANS: Protects mail system- investigates postal offens- es and postal
related civil matters 10.Who empowered the US Postal Inspection Service?
ANS: Congress
11.Who is the primary law enforcement arm of the Postal 2 / 3
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6 Service
ANS: USPIS- US Postal Inspection Service
12.Office of Inspector General
ANS: Money-theft from employees- maintains the in- tegrity and
accountability of America's postal service, it's revenue and assets, and it's employees 13.Functional Purpose
ANS: Providing service in a way that delivers a world-class customer
experience before and after the sale in order to drive repeat business, customer loyalty, and revenue 14.Postmasters & Managers
ANS: Manage the daily operations in the post office and are business
leaders and community anchors 15.Delivery Supervisors
ANS: Make sure that mail is processed and dispatched as required
16.Customer Service supervisor
ANS: Responsible for making independent, personal observations of
SSAs interactions with customers to ensure they are performing all
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