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USPS SSA EXAM 421 PSE WINDOW TRAINING
QUESTIONS AND VERIFIED ANSWERS / A+ GRADE
1.Does the Postal Service receive tax dollars for operating expenses
ANS: No
2.What does the Postal Service rely on to fund its operations
ANS: The sale of postage, products, and services
3.What's the Postal Service's responsibility of mail
ANS: To preserve and protect the security and sanctity of the mail in
its custody from tampering.
4.Postal Service employees are mandated by federal law to and all mail placed in its
ANS: Preserve, protect, custody.
5.Postal Inspectors: Investigate theft by non-employees and contract
employees 6.OIG Agents: Investigate theft by employees 1 / 3
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7 7.Who empowered the U.S. Postal Inspection Service to investigate postal offense and postal-related civil matters
ANS: Congress
8.What four terms is the Postal Service associated with
ANS: Mail, trust, patriotism and federal government
9.Practice Actively Attending by remembering S.O.L.E.R. What does it stand for
ANS: Squarely face the person
Open your posture Lean towards the sender Eye contact maintained Relax while attending 10.In the absence of value,usually becomes the determining decision criteria
ANS: Price
11.Define A+GIST: Acknowledge/Greet, Inquire, Suggest, and Thank
12.What are the Postal Service's Competitive Products
ANS: Shipping Services 2 / 3
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7 13.Any mailable item that weighs or less can be sent by First-Class Mail
ANS: 13 ounces
14.What does the price of First-Class Package Service-Retail
include? (For- warding/Return): Forwarding for up to 12 months
and return service if the mail piece is undeliverable.
15.What shipping service can packages over 108 inches ship through
ANS: USPS Retail Ground
16.What service is the Postal Service market dominant with no competition?-
: Mailing services
17.What kind of items must be mailed as First-Class mail, Priority mail, or upgraded to priority mail express
ANS: Handwritten or typewritten personal corre- spondence such as
bills or statements of account, postcards, and Business Reply Mail 18.What class of mail are authorized publications such as magazines and newspapers whose primary purpose is transmitting information
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